Anita Puente
Waco,TX
Summary
Dynamic Floral Designer with a proven track record at HEB Grocery Store, excelling in wedding floral design and client consultations. Recognized for enhancing customer satisfaction through unique arrangements and exceptional service, fostering strong relationships and increasing repeat business. Adept at multitasking and maintaining organization in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Floral Designer
HEB Grocery Store
Hewitt, TX
02.2020 - 12.2024
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Imparted knowledge on plants and flowers to customers.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
Manual Massage Therapist
Anthony’s Chiropractor
Waco, TX
01.2022 - 06.2022
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Evaluated client conditions to recommend appropriate massage therapy methods.
Curbside Shopper
HEB Grocery Store
Hewitt, TX
06.2019 - 02.2020
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
Beauty Advisor
HEB Grocery Store
Hewitt, TX
09.2016 - 06.2019
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
Customer Service Representative
HEB Grocery Store
Hewitt, TX
01.2015 - 09.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Party Host Coordinator
Peter Piper Pizza Inc
Waco, TX
03.2013 - 01.2015
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
Customer Service Representative
Jump N Place
Hewitt,TX
03.2012 - 03.2013
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
Cashier
Skate World
Waco, TX
02.2012 - 03.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
General Academics
Harmony Science Academy
1900 N Valleymills Drive05.2014
Skills
- Wedding floral design
- Floral shop assistance
- Sales and marketing
- Personnel development
- Customer orders
- Vendor relationships
- Event planning expertise
- Client consultations
- Workshop facilitation
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Client relationship management
- Interpersonal skills
Accomplishments
I’m searching for a career that’s never ending,always growing,and goal oriented. I love to help others and I’m a team player! I love the sense of accomplishment!
Languages
English
Native or Bilingual
Timeline
Manual Massage Therapist
Anthony’s Chiropractor
01.2022 - 06.2022
Floral Designer
HEB Grocery Store
02.2020 - 12.2024
Curbside Shopper
HEB Grocery Store
06.2019 - 02.2020
Beauty Advisor
HEB Grocery Store
09.2016 - 06.2019
Customer Service Representative
HEB Grocery Store
01.2015 - 09.2016
Party Host Coordinator
Peter Piper Pizza Inc
03.2013 - 01.2015
Customer Service Representative
Jump N Place
03.2012 - 03.2013
Cashier
Skate World
02.2012 - 03.2012
General Academics
Harmony Science Academy