Anita Squier
Jacksonville,FL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
28
28
years of professional experience
Work History
Single Point of Contact Supervisor/Mortgages
Freedom Mortgage
Remote
10.2021 - Current
- Manage team in customer care call center for delinquent loans
- Assist borrowers affected by the pandemic or other hardships who need loan modifications
- Coach, hire, recruit, train a team
- Keep up with reports, numbers, stats, meeting goals
- Maintain relationships across company departments to resolve issues for borrowers and complete modifications
- Hold weekly coaching and training meetings.
- Monitored program development to maintain compliance with government, licensing and financial regulations.
- Exercised use of discretion and independent judgment while supervising professional group.
- Championed quality standards in areas of business with team and customers.
Section Manager/Corporate Trust
Bank of New York Mellon
Jacksonville, FL
10.2013 - 10.2021
- Provide daily direction and communication to employees to ensure tasks and functions are performed efficiently -Approve wires leaving the bank and any transactions my team makes -Monitor operational metrics, observe trends, and make process improvement recommendations -Maintained extensive knowledge and expertise in multiple processes
- Navigate across company to find resolutions -Facilitate meetings -Recruiting and hiring new employees -Keep current with up to date policies and procedures
- Conducted annual employee performance reviews to recognize achievements and identify areas needing improvement.
- Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
- Scrutinized production output and identified areas for improvement.
Quality
Bank of America
Jacksonville, FL
09.2010 - 09.2013
- Assurance Tech/Pre-foreclosure, Approved processes that supported departmental standards, policies, and procedures -Considered go to person within the site for specialists and teammates -Assured proper procedures were followed meeting federal laws before pre-foreclosure could take place
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
Loss Prevention Specialist
Ally Financial, LLC
04.2005 - 09.2010
- Utilized skills in customer service, analyzing situations to locate customers and vehicles for repossession -Collections/Customer service representative, voluntary repossession specialist, and skip tracer
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
- Established solid client base by identifying company resources, determining client risk factors and promoting solutions that alleviated risk potential.
Sales Manager
United Distributors, Inc
Jacksonville, FL
05.1995 - 04.2005
- Hire, train, motivate, and facilitate meetings, goal setting in accordance with company goals, extensive customer service -Monitored process volume and performance, identify unusual volume fluctuations, and performance deterioration; including an action plan to reverse negative trends-Recognized as a mentor/coach to others -Lead large and complex teams with minimal employee relations issues -Consistently lead team to achieve top results among peers
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Evaluated performance against goals and implemented appropriate development plans.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
Master of Arts - Human Services Counseling/Life Coaching
Liberty University
Lynchburg, VA05.2017
Bachelor of Science - Psychology/Minor in Business Management
Elmira College
Elmira, NY12.1991
Skills
- Summary Reports
- Quality Assurance
- Prepare Reports
- Supervise Workers
- Managing Terminations
- Managing Multiple Tasks
- Verbal and Written Communication
- Performance Tracking and Evaluations
- Issue and Conflict Resolution
- Coaching and Mentoring
- Time Management
- Employee Training
Accomplishments
- Supervised team of 40+ staff members.
- Became Sales Manager of the number 1 office in the country
- Achieved bonus through effectively motivation my team to achieve the projected numbers
- Was requested to participate in a focus group to offer suggestions to improve processes
- Getting my Masters Degree as a Bucket List accomplishment while working full time
Additional Information
I am an employee that no matter what the task, I strive to accomplish it with excellence. I do not accept failure and I like to be competitive and know where I stand in comparison to my colleagues. I strive to leave an impression on the company I work for in the form of a successful change that I participate in.
Timeline
Single Point of Contact Supervisor/Mortgages
Freedom Mortgage
10.2021 - Current
Section Manager/Corporate Trust
Bank of New York Mellon
10.2013 - 10.2021
Quality
Bank of America
09.2010 - 09.2013
Loss Prevention Specialist
Ally Financial, LLC
04.2005 - 09.2010
Sales Manager
United Distributors, Inc
05.1995 - 04.2005
Master of Arts - Human Services Counseling/Life Coaching
Liberty University
Bachelor of Science - Psychology/Minor in Business Management
Elmira College