Anita Torres
Mercedes,TX
Summary
Dynamic and results-driven Shift Leader at Panda Express with a strong focus on customer service and team motivation. Proven track record in enhancing kitchen workflow efficiency and managing inventory effectively. Skilled in cash handling and creative problem-solving, fostering a positive work environment while ensuring compliance with health standards.
Overview
20
20
years of professional experience
Work History
Shift Leader
Panda Express
Weslaco, Texad
11.2011 - Current
- Supervised team operations to ensure efficient service during peak hours.
- Trained and mentored new staff on customer service standards and operational procedures.
- Managed inventory levels, ensuring stock availability for menu items.
- Implemented process improvements that enhanced kitchen workflow efficiency.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Monitored food safety protocols to comply with health regulations and standards.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Assistant Night Manager
Subway
Harlingen, TX
05.2006 - 11.2011
- Supervised nightly operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff on efficient food preparation and customer service techniques.
- Implemented inventory management practices, reducing waste and improving stock availability.
- Coordinated nightly team schedules, optimizing labor resources for peak service times.
Education
Medical Assistant
South Texas VOTEC
Brownsville, TX06.2009
Associate of Applied Science - Medical Coding And Transcription
Blinn College
Brenham, TX05.2003
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Team motivation
- Customer service focus
- Strong verbal and written communication
- Creative problem solving
Languages
Spanish
Timeline
Shift Leader
Panda Express
11.2011 - Current
Assistant Night Manager
Subway
05.2006 - 11.2011
Medical Assistant
South Texas VOTEC
Associate of Applied Science - Medical Coding And Transcription
Blinn College