Anita Walsh
Gary,IN
Summary
Versatile and results-driven professional with experience at NexRep and Fagen Pharmacy, excelling in procurement processes and delivering exceptional customer service. Demonstrated ability to manage supplier relationships and enhance documentation accuracy, significantly improving operational efficiency. Proven track record in fostering customer satisfaction and streamlining pharmacy operations, showcasing both hard and soft skills.
Overview
24
24
years of professional experience
Work History
Sourcing Associate/Temp Worker
NexRep
Remote
11.2024 - 01.2025
- Entered participant data into databases.
- Conducted structured interviews and recorded audio.
- Created and maintained detailed records of each applicant's progress in the recruitment process.
Customer Service Representative
NexRep
Remote
09.2021 - 11.2024
- Provided accurate, valid, and complete information to customers.
- Delivered customer support to high call load each shift.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Gathered customer feedback to suggest improvements for products and services.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Answered customer inquiries over the phone and via email.
Certified Pharmacy Technician
Fagen Pharmacy
Gary , Indiana
05.2001 - 10.2010
- Established and updated patient profiles, medications and insurance details.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Maintained clean and organized pharmacy shelving and work areas.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Prepared pricing and instruction labels for placement on prescriptions.
- Operated cash registers to accept payments from customers.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
Education
Bachelor of Science - Agriculture
Purdue University
West Lafayette, INSkills
- Procurement processes
- Supplier relationship management
- Category management
- Documentation requirements
- Documentation skills
Timeline
Sourcing Associate/Temp Worker
NexRep
11.2024 - 01.2025
Customer Service Representative
NexRep
09.2021 - 11.2024
Certified Pharmacy Technician
Fagen Pharmacy
05.2001 - 10.2010
Bachelor of Science - Agriculture
Purdue University