Anita Peele-Welborn
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
Work History
Hybrid Work from Home Customer Service Representative
GenPak, Inc.
02.2019 - 06.2022
- Account Manager of multiple accounts Sales Support Trainer of 5 of the 12 customer service reps Creator of the training manual Interviewed the 5 trained employees with management Entered orders in SAP Created min/max reports Managed confirmation and ship notices
Work from Home Customer Service Representative
Kennametal, Inc.
12.2014 - 01.2018
- Account Manager for 2 major accounts Sales Support for the major accounts Responsible for rate quotes and/or order entry in SAP Responsible for Accounts Receivable of major accounts Entered customer complaints and returns in CRM 360 Created training guides Received inbound calls
Customer Service Representative
Bonded Logistics, Inc.
Charlotte, NC
06.2006 - 10.2014
- Participate in annual Quality Control Food and Drug Administration Audits, Physical Inventory and ISO 9000 internal audits for five accounts
- Developed Excel Spreadsheet Macros for Warehouse Production hours, Inbound/outbound inventory currently in use for reducing entry time
- Create Invoices and follow up on payments on all accounts in Cadence Responsible for rate quotes and shipping schedules for Temperature Control Accounts.
Education
Word Processing Certificate -
ECPI Technical College
09.1989
Some College (No Degree) -
North Carolina A & T State University
Greensboro, NCSkills
- SAP 60
- Microsoft Office
- Excel
- Outlook
- ETERM
- CITRIX
- PowerPoint
- Road Net
- Qlickview
- Oracle
- Conexiom
- Smartsheet
- Data Entry
- Complaint resolution
- Appointment Scheduling
- Data Collection
- Inbound and Outbound Calling
- Product Knowledge
- Call Management
- Scheduling
- Account updating
- Paperwork Processing
- Report Generation
- [Type] industry regulations knowledge
- Senior leadership support
- Office equipment proficiency
- Microsoft Excel
- De-Escalation Techniques
- CRM Software
- Microsoft Office expertise
- Delivery Scheduling
- Follow-up skills
- Microsoft Office Suite
- Customer consulting
- Problem-solving abilities
- Call Center Operations
- Document Control
- Administrative Support
- Report creation
- Reading Comprehension
- Report Preparation
- Positive and professional
- Team Development
- Multi-Task Management
- Computer Proficiency
- Typing proficiency
- Complaint Handling
- Microsoft PowerPoint
- Customer Relations
- Customer Relationship Management (CRM)
- Order Fulfillment
- Coordination
- Microsoft Outlook
- Client Relations
- Staff Training
- Calendaring
- Typing 70 WPM
- Courteous demeanor
- Clerical Support
- Order Processing
- Professional telephone demeanor
- Filing
- Documentation
- Problem Resolution
- High-energy attitude
- Spreadsheets
- 10-Key
- Adaptive team player
- Critical Thinking
Military Service
NC Army National Guard, 11/1983, 08/1986, SP4, Honorable Discharge August 1986
References
Available Upon Request
Timeline
Hybrid Work from Home Customer Service Representative
GenPak, Inc.
02.2019 - 06.2022
Work from Home Customer Service Representative
Kennametal, Inc.
12.2014 - 01.2018
Customer Service Representative
Bonded Logistics, Inc.
06.2006 - 10.2014
Word Processing Certificate -
ECPI Technical College
Some College (No Degree) -
North Carolina A & T State University