Anita Omeragic
Saint Louis,MO
Summary
Hardworking and passionate job seeker with 6+ years experience in retail with strong organizational skills to achieve customer satisfaction and to meet the needs of the company. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Compassionate Community Health Worker with 6+ years experience in fast, paced positions. Committed to helping community members improve wellness through hands-on support and education.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician/Community Health Worker
The Medicine Shoppe® Pharmacy
10.2023 - Current
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
- Collaborated with local organizations to expand health services and resources.
- Set up and modified patient profiles to include current medications and insurance details.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep the pharmacy efficient.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for the pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Maintained a clean and organized work environment, adhering to health and safety standards.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Collected co-payments or full payments from customers.
- Reduced medication errors by diligently cross-checking medications against patients' profiles before dispensing.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Made sure the right medications were in patients' profiles and medications were kept consistently to maintain adherence efficiency.
- Put patients on auto-refill or discontinue medications accordingly with doctors' offices and follow up with the patients about any profile changes.
- Minimizing patient trips to the pharmacy by putting all medications on a syncing program.
- Managing more than 50+ patients to be on the syncing program and making sure the medications are at the same time and day of each month.
Pharmacy Technician
Walmart
10.2020 - 10.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Managed to call over 10 or more patients for reminder to pick up prescriptions.
- Managed over 20-40 calls per day and filled about 50 or more prescriptions and increased sales by 10%.
Optician
Walmart
01.2020 - 09.2020
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Scheduled patients for appointments and called patients for confirmation of their appointments.
- Managed over 10 customer calls per day.
Cashier/Customer Service/Self-Checkout Host
Walmart
06.2019 - 10.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Trained new employees on proper usage of the self-checkout system, promoting consistent performance standards across the team members.
- Used POS system to enter orders, process payments and issue receipts.
Education
Associate of Science - STEM
Saint Louis Community College
Saint Louis, Missouri06.2025
Diploma -
Mehlville High School
St Louis, MO06.2019
Skills
- Answering and Routing Calls
- Organization and Prioritization
- ID Verification
- Verifying Patient Data
- Item Pricing
- Confidentiality and HIPAA
- Patient Profile Setup
- Cash Register Operation
- Verbal and written communication
- Equipment Cleaning and Maintenance
- Microsoft/Google Services
- Multitasking Abilities
Additional Information
- Awards , Glory Awards; was the student of Honor as the virtue picked for me (middle school 8th grade) Honor Roll student all throughout Forder Elementary and Middle school I got student of the Month back in Forder Elementary in 3rd and 4th grade Got medals for my grades Won an art award back in Elementary school for being in 3rd place Clubs DECA CLUB (In High School) (2016-2019) CROSS COUNTRY (In Elementary School)
- Licensed/Registered Pharmacy Technician Certificate
- Community Health Worker Certificate-November 8th, 2023 CEimpact Pharmacy Education Program
- Heartsaver CPR AED Program AHA eCard-American Heart Association October 18th, 2023
Languages
Bosnian
Native or Bilingual
Timeline
Pharmacy Technician/Community Health Worker
The Medicine Shoppe® Pharmacy
10.2023 - Current
Pharmacy Technician
Walmart
10.2020 - 10.2023
Optician
Walmart
01.2020 - 09.2020
Cashier/Customer Service/Self-Checkout Host
Walmart
06.2019 - 10.2020
Associate of Science - STEM
Saint Louis Community College
Diploma -
Mehlville High School
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