Anitha Ganesan

Lead analyst on multiple mega projects translated client
requirements into technical requirements, and successfully delivered over
20+ data conversion projects with 100% accuracy

• Completed initial data mapping activities based on existing best practices and drove custom mapping process with primary customer project partners.
• Worked with new and existing clients to review new mapping layouts, analyze, test, and implemented new plan layouts and data file transmissions.
• Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Collaborated with upper management to drive strategy and implement new processes.
• Developed plans for automated information system integration from project inception to conclusion.
• Interacted with internal customers to understand business needs and translated technical needs into business requirements within the project scope.
• Implemented user acceptance testing (UAT) with a focus on documenting defects, identifying bottlenecks, and executing test cases.
• Collaborated with project team members and led customers through data conversion process.
• Created, shared, and reviewed conversion reports to confirm accurate data conversions.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Coordinated issue escalation process through development and client Services when necessary for swift conflict resolution.
• Communicated network errors and issues to management with full transparency, sharing complex reports of network status and health for rapid resolution.
• Worked effectively in fast-paced environments.

• Handled daily payroll and retirement contributions processing activities for existing clients in government and core markets.
• Processed data with 100% accuracy and set SLA.
• Monitored data entry processes and worked to improve efficiency and performance.
• Assisted with development of data entry procedures to streamline data processing and improve accuracy.
• Collaborated with other departments to enforce data accuracy and enhance productivity.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Conducted regular reviews of operations and identified areas for improvement.