Miranda Donham
Anchorage,AK
Summary
Conversion Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Conversion Analyst
Builders FirstSource
Dallas, TX
04.2021 - Current
- Coordinated issue escalation process through development and support departments when necessary for swift conflict resolution.
- Supported successful local area network operation and troubleshot greater network issues.
- Troubleshot incidents reported by users to schedule system changes and identify permanent solution
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
Inside Sales Representative
Builders FirstSource
Anchorage, AK
06.2019 - 04.2021
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Set up new accounts, established customer credit, and set up payment methods.
- Created and updated customer accounts with relevant information.
Customer Service Manager
Home Depot
Anchorage, AK
03.2017 - 06.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Resolved concerns with products or services to help with retention and drive sales.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Millwork Supervisor
Home Depot
Anchorage, Alaska
06.2016 - 03.2017
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Trained workers in proper methods, equipment operation and safety procedures.
- Directed projects according to schedule and quality demands.
- Inspected sights to evaluate safety, operations and crew performance against objectives.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
Flooring Sales Specialist
Home Depot
Kenai, AK
06.2015 - 06.2016
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Assisted customers with selecting appropriate floor types and styles.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Discussed pricing, additional charges and payment plans during sales process.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Appliance Sales Specialist
Home Depot
Kenai, AK
06.2014 - 06.2015
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Relayed information regarding current store promotions, sales and special events to customers.
- Drove team revenue totals by bringing in top sales numbers.
- Operated store equipment to promote safety and reduce injury.
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Learned and retained vendor and model numbers and adapted as models and specifics changed frequently.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Skyview High School
Soldotna, AK05.2013
Skills
- Data Entry
- Clerical Support
- Dependable and Responsible
- Technical Analysis
- Multitasking Abilities
- Excellent Communication
- Flexible and Adaptable
- Teamwork and Collaboration
- Decision Making
- Self-Motivated
- MS Office
Timeline
Conversion Analyst
Builders FirstSource
04.2021 - Current
Inside Sales Representative
Builders FirstSource
06.2019 - 04.2021
Customer Service Manager
Home Depot
03.2017 - 06.2019
Millwork Supervisor
Home Depot
06.2016 - 03.2017
Flooring Sales Specialist
Home Depot
06.2015 - 06.2016
Appliance Sales Specialist
Home Depot
06.2014 - 06.2015
High School Diploma -
Skyview High School