Shelley G Flowers
Overview
25
25
years of professional experience
Work History
Conversion Analyst
Infinite
11.2020 - Current
- Troubleshooting complex conversion problems
- Supporting the client during Portico Go-Live by researching accounting and back-office issues that arise during and after conversion to Portico.
- Answer how-to questions for credit union staff during live week up to a month after.
- Managing outstanding issues for a credit union while they transition from the Delivery teams to Client Services
- Research and find solutions to questions and issues
Client Technical Support Representative
Fiserv
11.2018 - 11.2020
- Support XP2, Lynxgate, Switch debit, virtual branch, CUSA, Originate, Account Create
- Troubleshooting client and member issues with debit cards, online banking, core issues, products, services and processing issues with the XP2, Lynxgate, Debit cards
- Provide excellent service to clients with timely resolution in a professional and friendly manner
Administrative Coordinator – Remote Transaction Resources
Cornerstone Credit Union League
05.2016 - 10.2018
- Invoice credit unions for Issuer and Acquirer transactions
- Assist credit unions with balancing of month end and daily reports
- Assist credit unions with Shared branching issues
- Work with CO-OP on Shared Branch issues and training
- Create analysis packets for Issuer and Acquirer credit unions, showing profitability and transaction volume
Member Services Supervisor
Altra Federal Credit Union
08.2001 - 05.2016
- Supervise tellers, order cash, maintain two ATM’s, order supplies, responsible for hiring and training of tellers and assist with hiring of all other office personnel, verify timecards, schedule tellers, evaluate employees yearly
- Fill in on teller line when needed; assist manager with any other duties assigned
- Schedule, organize and attend events that we have or participate in
Mortgage Loan Originator
Altra Federal Credit Union
04.2009 - 04.2012
- Conduct mortgage loan interviews and originate mortgage loan applications
- Effectively communicate and work with Real Estate Loan Processors and Closing Specialists to facilitate the processing and closing of each mortgage loan
Assistant Office Manager
Altra Federal Credit Union
04.2012 - 05.2016
- Manage teller area, and Member Relationship Specialist area, assist Manager with management of Financial Service Representative’s, and Credit Service area
- Maintain hours and schedules of all personnel, verify timecards, keep a record of ETO, sick leave and overtime
- Assist manager in coordinating building maintenance, landscape, security and cash control
- Responsible for opening and closing the office
- Train employees to open and close office
- Assist in hiring and training of all office personnel
- Serve as back up in member services, teller, cash control and credit services
- Coordinate the ordering of office supplies.
- Process loan requests, open new accounts, CD’s IRA’s and perform maintenance on above accounts
- Make sure the two Tyler ATM’S were filled with cash and balanced
Timeline
Conversion Analyst
Infinite
11.2020 - Current
Client Technical Support Representative
Fiserv
11.2018 - 11.2020
Administrative Coordinator – Remote Transaction Resources
Cornerstone Credit Union League
05.2016 - 10.2018
Assistant Office Manager
Altra Federal Credit Union
04.2012 - 05.2016
Mortgage Loan Originator
Altra Federal Credit Union
04.2009 - 04.2012
Member Services Supervisor
Altra Federal Credit Union
08.2001 - 05.2016