Anithea Hayes
Baltimore
Summary
Dynamic and self-motivated professional with experience at Sephora USA, excelling in inventory management and packaging. Proven ability to enhance customer satisfaction through exceptional service and effective organization. Skilled in maintaining cleanliness and safety standards while training new staff, ensuring operational efficiency and a positive work environment.
Overview
11
11
years of professional experience
Work History
Warehouse Worker
Sephora USA
Aberdeen, MD
10.2021 - Current
- Operate pallet jacks for efficient material handling and inventory management.
- Received, inspected, and organized incoming shipments to maintain stock accuracy.
- Collaborated with team members to ensure timely order fulfillment and shipping processes.
- Conducted regular inventory checks to identify discrepancies and optimize stock levels.
- Assisted in training new warehouse staff on safety protocols and operational procedures.
- Maintained cleanliness and organization of work areas to ensure compliance with safety standards.
- Consistently lifted materials weighing as much as [45-60] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Lobby Attendant/Hotel Housekeeper
Crescent Hotels & Resorts
Cockeysville, MD
04.2020 - 07.2021
- Ensured cleanliness and organization of lobby area, enhancing guest experience and satisfaction.
- Assisted guests with inquiries, providing information on hotel services and local attractions.
- Monitored lobby traffic, maintaining a welcoming environment for arriving and departing guests.
- Collaborated with housekeeping to uphold high standards of cleanliness and presentation in common areas.
- Monitored lobby activity and reported any suspicious behavior to hotel security, maintaining a safe environment for all visitors.
- Maintained a clean and inviting lobby area for guests, ensuring a positive first impression of the establishment.
- Conducted thorough inspections of the lobby area at designated intervals, identifying any necessary cleaning or maintenance tasks before they became noticeable to guests.
- Handled complaints from guests in a professional manner, working with management when necessary to resolve issues and maintain customer satisfaction.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their concerns.
Sales Associate
Metropcs Authorized Dealer
West Columbia, SC
08.2015 - 07.2017
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Trained new staff on product knowledge and sales techniques, fostering team productivity.
- Implemented promotional strategies to increase sales during peak seasons, driving revenue growth.
- Developed strong relationships with customers, resulting in repeat business and referrals.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
GED -
W.R. Rogers Center Adult/Continuing
Columbia, SC06-2014
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
Accomplishments
I recently became a trainer in receiving in the inbound depart where i work. I have had the pleasure in teaching new hires how to receive new product coming in.
Checking for damages, overages shortages also any discrepancies as far as incorrect product coming in.
Timeline
Warehouse Worker
Sephora USA
10.2021 - Current
Lobby Attendant/Hotel Housekeeper
Crescent Hotels & Resorts
04.2020 - 07.2021
Sales Associate
Metropcs Authorized Dealer
08.2015 - 07.2017
GED -
W.R. Rogers Center Adult/Continuing