Anitra Baldwin
Houston
Summary
With 19 years of experience, a dedicated Customer Service professional consistently achieving customer satisfaction and retention goals. An independent and quick-thinking team player excelling at providing exceptional customer service, supporting sales needs, and effectively merchandising products. Excellent teamwork and communication skills further enhance the ability to deliver top-notch service to customers.
Overview
20
20
years of professional experience
Work History
Data Proc 1
Maximus
10.2024 - Current
- Handled customer issues empathetically, enhancing customer loyalty.
- Addressed customer concerns swiftly, ensuring accurate information delivery.
- Handled outbound call inquiries.
- Data entry
Cosmetic Cashier
Walmart
03.2005 - 10.2024
- Assist customers with cosmetic purchases, ensuring satisfaction and driving repeat business
- Manage cash register operations, maintaining accuracy and efficiency
- Stock and organize cosmetic displays, enhancing visual appeal and boosting sales
- Resolve customer inquiries and issues promptly, improving overall store experience
- Optimized cosmetic displays, boosting visual appeal and driving sales
- Streamlined cash register operations for enhanced efficiency and accuracy
- Provided personalized cosmetic recommendations, fostering customer loyalty
- Resolved inquiries promptly, elevating overall store experience
Server
Big City Wings
06.2024 - 09.2024
- Serve customers efficiently, ensuring high satisfaction and repeat patronage
- Address customer issues promptly, maintaining service quality
- Optimize table turnover, boosting daily sales
- Orchestrate seamless dining experiences, fostering customer loyalty through attentive service and swift issue resolution
- Streamline table turnover strategies, driving increased daily sales while maintaining highquality service standards
- Enhance team synergy, optimizing operational flow during peak hours and contributing to overall restaurant efficiency
- Meticulously manage multiple tasks, ensuring accurate order fulfillment and timely food delivery in a fast-paced environment
Hostess
Brick House Traven and Tap
06.2023 - 08.2023
- Greeted and seated guests, ensuring efficient table turnover and enhancing customer satisfaction
- Managed reservations and waitlists, reducing wait times and improving dining experience
- Collaborated with staff to maintain a clean and welcoming environment, boosting overall guest comfort
- Spearhead innovative projects, driving measurable results through creative problem-solving and collaborative teamwork
- Adapt swiftly to new challenges
- Implemented strategic reservation system, minimizing wait times and enhancing overall dining experience through data-driven decision making
Overnight Cashier
Shell Gas Station
06.2019 - 07.2019
- Processed overnight cash transactions with precision, enhancing customer satisfaction and trust
- Ensured accuracy in cash handling, leading to a smoother and more efficient transaction process
- Improved customer service by efficiently managing cash transactions, contributing to a positive experience
- Streamlined cash handling processes, resulting in reduced transaction times and enhanced customer satisfaction during overnight shifts
- Implemented efficient cash management techniques, contributing to improved accuracy and overall operational performance
- Maintained meticulous records of overnight transactions, ensuring financial integrity and facilitating smooth shift transitions
Education
Business and Accounting
Lone Star College System
Kingwood, TX12.2024
Skills
- Customer Engagement
- Effective Cash Flow Management
- Effective Time Management
- Sales Enhancement
- Problem-Solving Expertise
- Collaborative Teamwork Skills
- Product Display Techniques
Timeline
Data Proc 1
Maximus
10.2024 - Current
Server
Big City Wings
06.2024 - 09.2024
Hostess
Brick House Traven and Tap
06.2023 - 08.2023
Overnight Cashier
Shell Gas Station
06.2019 - 07.2019
Cosmetic Cashier
Walmart
03.2005 - 10.2024
Business and Accounting
Lone Star College System