Anitra Blackshear
Pearson,GA
Summary
Dynamic professional with a proven track record at Five Below, excelling in operations management and client relationship management. Recognized for enhancing team productivity and improving client satisfaction through effective communication and staff training. Adept at leading cross-functional teams and resolving complex issues with compassion and professionalism.
Overview
4
4
years of professional experience
Work History
PT LEAD ASSOCIATE
Five Below
11.2024 - Current
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
- Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
Healthcare Customer Service Representative
Conduent
09.2023 - 12.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Dollar GENERAL
Lead Associate
01.2021 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Diploma -
Coffee High School
Douglas, GA05.2020
Skills
- Operations management
- Employee supervision
- Client relationship management
- Staff training
Timeline
PT LEAD ASSOCIATE
Five Below
11.2024 - Current
Healthcare Customer Service Representative
Conduent
09.2023 - 12.2024
Dollar GENERAL
Lead Associate
01.2021 - 09.2023
Diploma -
Coffee High School
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