Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Stevens

Summary

Dynamic operations manager with extensive experience at UPS and Amazon DSP, excelling in team leadership and warehouse management. Proven track record in enhancing productivity and ensuring timely deliveries while fostering a collaborative environment. Skilled in problem-solving and implementing effective training programs to elevate team performance and customer satisfaction.

Overview

7
7
years of professional experience

Work History

PT Preload Supervisor

UPS
08.2024 - Current
  • Trains and supervises Package Handlers and Clerks on safety, productivity, and various job-related tasks.
  • Develops and maintains good working relationships with employees, management and customers.
  • Facilitates training with new and current employees.
  • Conducts and participates in group meetings.
  • Coordinates evaluations with management.
  • Determines best solutions for package concerns.
  • Supervises daily activities of package handlers and clerks to ensure all assigned duties are accomplished safely and timely.

Operations Manager/ On Road Supervisor

Amazon DSP
04.2018 - Current
  • Oversee the daily operations at the DSP, ensuring that packages are sorted, staged, and dispatched in a timely manner.
  • Monitor the flow of packages to ensure no delays in the delivery process.
  • Ensure that delivery associates are performing their tasks efficiently and meeting daily productivity goals.
  • Manage and lead a team of delivery drivers, sortation associates, and other staff.
  • Provide leadership, guidance, and support to the team, ensuring a positive and productive work environment.
  • Develop and implement training programs to improve team performance and safety.
  • Perform performance evaluations, provide feedback, and address any performance-related issues.
  • Ensure that deliveries are made on time and that customer expectations are met.
  • Address any customer complaints or delivery issues that may arise.
  • Maintain high levels of customer satisfaction by working with the team to meet Amazon’s delivery promises.
  • Oversee inventory management, ensuring that packages are properly sorted, stored, routed and ensure that all inventory is accounted for and handled correctly.

Preload/Unload Package Handler

UPS
06.2024 - 08.2024
  • Loaded package cars based on volume and needs of the company and drivers.
  • Unloaded trailers in early morning for sort and operations.

Education

Bachelor of Science - Computer Science

Thomas Edison State University
Trenton, NJ

Skills

  • Shipping and receiving
  • Warehouse Management
  • Warehouse operations
  • Standard operating procedures
  • Team collaboration
  • Team leadership
  • Problem-solving
  • Operations management

Timeline

PT Preload Supervisor

UPS
08.2024 - Current

Preload/Unload Package Handler

UPS
06.2024 - 08.2024

Operations Manager/ On Road Supervisor

Amazon DSP
04.2018 - Current

Bachelor of Science - Computer Science

Thomas Edison State University

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Christopher Stevens