Anitra Jones
Arlington,MD
Summary
Professional coordinator skilled in managing team schedules and enhancing operational efficiency. Known for reliability and adaptability, ensuring smooth transitions and successful team collaboration. Expertise in conflict resolution and effective communication, valued by employers for maintaining high standards and achieving results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Staff Coordinator
CTT Education
Baltimore, MD
08.2025 - Current
- Managing the hiring, scheduling, and deployment of staff to ensure optimal coverage for behavior intervention and 1:1 aides for in-school setting.
- Acting as the primary point of conduct between staff and management, facilitating communication to address concerns, updates, and policy changes.
- Assists in onboarding and training new employees.
- Providing administrative support, including maintaining employee records and processing payroll.
- Addressing and resolving employee conflicts and complaints In a professional manner, escalating issues when necessary.
Intervention Specialist
CTT Education
Baltimore, MD
08.2023 - 06.2025
- Provide support for students who exhibit challenging behaviors, identify areas for improvement for the Culture and Climate team, assisting with the development and implementation of a behavior plan.
- Collaboration with teachers, parents and additional behavior support staff such as school psychologist and social worker.
- Providing direct intervention for students in crisis, adhering to ethical guidelines and professional standards in behavior intervention.
Rideshare Driver
Self Employed
11.2015 - 11.2023
- Provides transportation for Baltimore and the surrounding areas for Lyft and Uber as a private contractor.
- Maintaining a quality score of 4.9 out of 5 across both platforms.
- Personal goal setting weekly and monthly, generating reports for monthly, quarterly and annual bookkeeping.
Admissions Coordinator
FutureCare
Canton, MD
03.2018 - 04.2019
- Conducted facility tours, coordinated with internal teams to ensure rooms were admission ready.
- Assisted admissions director with admission screening, completed pre-admissions paperwork, obtained completed client contracts.
- Exceeded expectations for completed contract acquisition.
Senior Account Manager
Paychex
Baltimore, MD
12.2011 - 01.2016
- Working remotely in a service center answering payroll and tax related inquiries.
- Working with moderate to larger employers having 50-500 employees on average.
- Collaboration with internal partners to investigate, research and resolve complex client issues.
- Educating and training clients on products and services.
- Maintaining effective client relations, processing amendments for client payroll taxes.
- Ensuring clients are meeting requirements from a payroll perspective for successful tax filings.
- Troubleshooting general technical support for clients using Paychex proprietary software for payroll, time clock, and general ledger.
Customer Service Rep/ Small Business
ADP
Baltimore, MD
11.2009 - 12.2011
- Working in a service center environment answering payroll related inquiries.
- Collaboration with internal partners to investigate, research and resolve complex client issues.
- Educating and training clients on related products, supporting and developing effective client relationships.
Education
MS - Clinical Mental Health Counseling
Grand Canyon University
Phoenix, AZ12-2026
Social Science - Social Work Concentration
Coppin State University
01.2003
Skills
- Customer service
- Customer service management
- Payroll
- Payroll taxes
- Supervisory experience
- Employee training
- Project management
- Goal setting
- Team building
- Communication skills
- Written communication
- Verbal communication
- Interpersonal skills
- Attention to detail
- Professionalism
- Confidence
- Training and mentoring
- Staff development
- Decision-making capacity
- Problem-solving
- Team collaboration
- Adaptability and flexibility
- Decision-making
- Relationship building
- Data entry
- Discretion and confidentiality
- Staff management
- MS office
Certification
- FPC- Fundamentals of Payroll Certification, expired, 01/01/11, 12/31/16
- Payroll Tax Certification, 2012, Paychex
Timeline
Staff Coordinator
CTT Education
08.2025 - Current
Intervention Specialist
CTT Education
08.2023 - 06.2025
Admissions Coordinator
FutureCare
03.2018 - 04.2019
Rideshare Driver
Self Employed
11.2015 - 11.2023
Senior Account Manager
Paychex
12.2011 - 01.2016
Customer Service Rep/ Small Business
ADP
11.2009 - 12.2011
Social Science - Social Work Concentration
Coppin State University
MS - Clinical Mental Health Counseling
Grand Canyon University