Anitra Rodgers
Houston,TX
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
21
21
years of professional experience
Work History
Sitter
Angel Care Partners, LLC.
Houston, TX
12.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Monitored clients’ overall health and well-being and noted significant changes.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Business Analyst
Signature Consultant
03.2021 - 08.2023
- Performed audits on financial accounts to ensure the accuracy of financial data.
- Reviewed accounting reports to ensure all the required financial actions were taken.
- Investigated individual accounts to ensure accuracy of financial adjustments.
- Reviewed fraud claims to ensure an adequate investigation was done which may require reviewing bank ATM footage.
Customer Service Representative/Claims
Asurion
10.2020 - 03.2021
- Assisted customers with filing mobile device claims, accepted calls from customers within a call queue following required security measures to ensure the privacy of each customer's mobile device accounts.
- Assisted other departments with inquiries that pertain to the insurance policy and coverage.
- Introduced customers to new products to upsell and upgrade service within the company.
- Took additional training in sales to extend sales knowledge on what techniques help to gain customers’ interest in new programs and products.
Chargeback Specialist Lead / Customer Service Representative
TSYS
07.2015 - 08.2020
- Researched and resolved fraud transactions and disputes for consumer and commercial credit card accounts.
- Retrieved daily work from a queuing system which required time management skills to keep production.
- Reviewed merchant documentation to research and resolve disputes.
- Analyzed suspicious activity on commercial accounts and researched history for client activity.
- Ensured production stayed within compliance which sometimes required reorganizing and assigning team members additional work if needed.
- Assisted in peer coaching and training of the team.
- Took on additional administrator assignments to build leadership skills and experience.
- Answered calls within an inbound call center using a phone queuing system and also replied using chat or emails.
- Assisted customers with concerns, issues, and questions to resolve and maintain a positive experience.
- Maintained company compliance to achieve company goals.
Back of the House Executive/ Front Desk
Marriott
03.2008 - 07.2015
- Managed a team of 12+ with daily job duties.
- Inventoried cleaning materials and added items to ensure the team was properly equipped.
- Completed end of the day review to ensure guest areas and rooms were cleaned and within standards.
- Assisted guests in person and over the phone with accommodation, reservations, and inquiries.
- Processed payments and end of the day review to ensure accounts are balanced and bank deposits are accurate.
Leasing Agent
Randstad staffing agency
01.2004 - 11.2007
- Responsible for renting out housing properties and assisting tenants with their needs.
- Met with prospective tenants to determine lease terms, received security deposits, coordinated with current tenants to discuss lease changes and acted as a representative for property owners.
Education
Bachelor's in Business Administration - undefined
Miller-Motte
01.2010
Accounting and Finance - undefined
Lone Star College System
Spring, TX01.2010
Skills
- Process improvement
- Needs assessment
- Portfolio management
- Data analysis
- Customer service
- Team leadership
- Financial analysis
- Account management
- Time management
- Compliance
Timeline
Sitter
Angel Care Partners, LLC.
12.2021 - Current
Business Analyst
Signature Consultant
03.2021 - 08.2023
Customer Service Representative/Claims
Asurion
10.2020 - 03.2021
Chargeback Specialist Lead / Customer Service Representative
TSYS
07.2015 - 08.2020
Back of the House Executive/ Front Desk
Marriott
03.2008 - 07.2015
Leasing Agent
Randstad staffing agency
01.2004 - 11.2007
Bachelor's in Business Administration - undefined
Miller-Motte
Accounting and Finance - undefined
Lone Star College System