Anitra Whitfield
Atlanta,GA
Summary
Resourceful and professional individual with a proven track record of success in providing client-focused services. Committed to effectively managing the flow of patient care by efficiently taking medical histories and promptly answering calls. Highly skilled in maintaining reliable schedules, documentation, and communication for seamless operations. Energetic and dedicated, performing assessments, monitoring behavior, and actively contributing to the development of effective treatment plans. Demonstrated ability to collaborate with multidisciplinary teams to meet diverse patient needs. Service-focused behavior tech devoted to helping clients improve behaviors and better meet treatment goals. Skilled in implementing protocols to help individuals acquire essential skills.
Overview
8
8
years of professional experience
Work History
Patient Services Coordinator/ Office Lead
PT SOLUTIONS OF PHYSICAL THERAPY
05.2022 - Current
- Schedule necessary outpatient appointments.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Contacted insurance company to verify patient coverage before visit.
- Used Epic Software to process and post personal checks, credit card, incoming cash receivables and care credit transactions.
Health & Wellness Service Coordinator
BOYS & GIRLS CLUB ASSOCIATION
03.2023 - 04.2024
- Organize health screenings, health fairs, nutrition and exercise programs, and community events
- Developed and implemented quality control and assurance procedures for service projects to deliver high standards of work on client projects.
- Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.
- Developed and implemented training programs for service personnel to improve individual capabilities and enhance team performance.
Patient Care Specialist
SUMMIT SPINE & JOINT CENTER
03.2020 - 01.2021
- Answering calls, emails, providing information and support to patients
- Patient intake, insurance and billing-related issues
- Coordinating patient care activities, scheduling patient visits, and managing appointment schedules
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Medical Records Scheduler
CHANGE HEALTHCARE
01.2020 - 08.2024
- Schedules and confirms appointments, and inputs customer data into company systems
- Organizes workflow and appointment by reading and routing correspondence, collecting information, and managing assignments
- Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Maintained accurate patient records for proper tracking of patient history and treatment.
Data Processor
COFIROUTE USA
11.2018 - 01.2020
- Preparing, compiling, and sorting documents for data entry
- Ensuring accuracy and correcting errors in data entry
- Handle patient complaints, claims & customer chat
- Customer service agent during high call volume
Leasing Manager
PUBLIC STORAGE
08.2016 - 11.2018
- Manage property's activities, including policies, procedures, and programs
- Collect rental payments and deposits from lessors, respond to queries via phone, emails, and messages
- Prepare lease agreements and paperwork, present properties to clients
Education
Bachelor of Science - Psychology
MIDDLE GEORGIA UNIVERSITY
Atlanta, GA12.2025
Health Information Management Diploma - Health Information Technology
GEORGIA PIEDMONT TECHNICAL COLLEGE
Atlanta, GA05.2024
Skills
- Data Analytics
- Medical Billing & coding
- Auditing Revenue Cycle
- Behavior treatment plans
- Intervention management
- Applied Behavior Analysis
- Functional Behavior Assessments
- Case Management
- Social skill development
Websites
Additional Information
- Registered Behavior Technician (40 Hour Training)
- Behavior Analyst Course work
Timeline
Health & Wellness Service Coordinator
BOYS & GIRLS CLUB ASSOCIATION
03.2023 - 04.2024
Patient Services Coordinator/ Office Lead
PT SOLUTIONS OF PHYSICAL THERAPY
05.2022 - Current
Patient Care Specialist
SUMMIT SPINE & JOINT CENTER
03.2020 - 01.2021
Medical Records Scheduler
CHANGE HEALTHCARE
01.2020 - 08.2024
Data Processor
COFIROUTE USA
11.2018 - 01.2020
Leasing Manager
PUBLIC STORAGE
08.2016 - 11.2018
Bachelor of Science - Psychology
MIDDLE GEORGIA UNIVERSITY
Health Information Management Diploma - Health Information Technology
GEORGIA PIEDMONT TECHNICAL COLLEGE
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