This version emphasizes measurable achievements, such as a 14% increase in housing resolution rates, showcasing your strategic leadership and commitment to community welfare.
Overview
15
15
years of professional experience
Work History
Contract Project Coordinator
Community Housing Development Corporation
Richmond, CA
01.2025 - Current
Oversight and development of North Richmond MOU Coalition's Memorandum Of Understanding.
Maintained relationships and communications with coalition leadership, grantees, donors, nonprofit partners, and public sector allies.
Led meeting and communication facilitation between internal teams, external partners, and local government stakeholders.
Ensured compliance with established project workflows, supported continuous improvement by recommending process enhancements standards, and documentation practices.
Coordinated community outreach projects.
Developed project timelines, maps, contacts, contracts, reports, and project tracking, prepared content for coalition meetings, and deep dive sessions based on MOU objectives.
Assisted in issue area research, engagement, and advocacy.
Served as application lead and point of contact to all stakeholders.
Provided critical analysis and evaluation of coalition progress with meeting MOU milestones.
Associate Director of Youth Services
San Francisco Center
San Francisco, CA
01.2023 - 01.2024
Strategic leadership; policy development using logic models to inform program planning and implementation.
Headed Problem-Solving homelessness interventions for TAY Access Point that increased housing resolution rates by 14%.
Contract management/compliance, QA reports and practices.
Served as point of contact for funders, established and maintained quality relationships with funders, key community partners and stakeholders.
Budget management of Prop C funds, data and fiscal reporting, including monitoring of funds allocation for program expenditures, budget revision; monitoring and compliance adherence to federal, state and local funding expectations.
Supported program and financial analyses to make process improvement, risk mitigation implementation, and strategic recommendations.
Designed and developed participant-centered programs based on needs, feedback, and organizational goals.
Team management, including; recruitment, development of training materials, coaching, and evaluating staff, and provided on-going support, supervision, and evaluation of staff.
PATH Program Coordinator
Homeless Prenatal Program
San Francisco, CA
01.2020 - 01.2023
Program management; strategic planning, risk mitigation implementation, policy development using logic models to inform program planning and implementation.
Served as point of contact for San Francisco Department of Homelessness and Supportive Housing, established and maintained quality relationships with community partners.
Program data reporting, supervision of funder contract compliance, budget management, and program CQI development.
Developed program materials; reports, and manuals.
Maintained external city stakeholders, internal cross departmental, CBO, and shelter site manager relationships.
Management of Case Managers, work performance, case quality reviews, coaching, training, weekly huddles, and capacity building.
Culturally sensitive, equity based, intensive case management, clinician healthcare collaboration, conducted psychosocial assessments, coordination of care, and development of client intake process, and management of client program referrals.
Outreach Marketing Specialist, Home Preservation
Habitat for Humanity East Bay/Silicon Valley Inc.
Oakland, CA
01.2018 - 01.2020
Sustained community partnerships with diverse service providers, County/State agencies, CBOs, and community stakeholders.
Developed coalition building among Habitat jurisdictional funders, and city councils for maintenance of County and city housing rehabilitation programs.
Managed targeted email campaigns, and brand awareness across all social media channels.
Promoted housing programs through public speaking engagements, presentations with direct service providers, County/city officials, community-based organizations, and community events.
Community Health Outreach Worker
The Children's Collective- Black Infant Health Program
Los Angeles, CA
01.2015 - 01.2017
Case management, clinician healthcare collaboration, intake evaluation, and development of client Birth/Life Skills.
Plan, home visitation, and postpartum coordination of care.
Group facilitation of health education/child development classes.
Coordinated community health events and forums, conducted community health presentations, managed community agency collaborations, and community advisory board coalitions.
Call Center Associate/Patient Access Coordinator
Planned Parenthood of Los Angeles
Los Angeles, CA
01.2011 - 01.2014
Coordinated clinic managed care contract negotiation; assisted Senior Management in securing key payer agreements.
Implemented Call Center managed care/Medi-Cal verification-authorization procedures; implemented patient insurance verification policies and procedures, performance measurements, and designed training materials for the pilot team of Patient Access Service Associates.
Call center patient registration, medical/surgical scheduling, HIPAA documentation-compliance, grievance/claims resolution, insurance verification, and customer service liaison between managed care and healthcare providers.
Education
Liberal Arts Associate of Arts -
Los Angeles City College
Bachelor of Arts - Healthcare Administration
University of Massachusetts Amherst
Skills
Project management
Strategic planning
Program management and development
Expense reporting
Budget management
Marketing
Staff training and development
Presentations/public speaking
Qualitative research
Report drafting
Event coordination
Adobe Captivate
Word
Excel
Power Point
Visio
Outlook
SharePoint
Salesforce
Asana
Slack
Zoom
Teams
Google Workspace
Healthcare administration
Medical terminology
Provider contract negotiation
Policy development
Compliance adherence
Data analysis
Risk mitigation
Stakeholder engagement
Communication facilitation
Problem solving
Critical thinking
Team leadership
Cultural competency
Advocacy techniques
Systems optimization
Program leadership
Vendor relationship management
Professional writing
P&L management
Decision-making
Process mapping
KPI tracking
Budget development
Timeline
Contract Project Coordinator
Community Housing Development Corporation
01.2025 - Current
Associate Director of Youth Services
San Francisco Center
01.2023 - 01.2024
PATH Program Coordinator
Homeless Prenatal Program
01.2020 - 01.2023
Outreach Marketing Specialist, Home Preservation
Habitat for Humanity East Bay/Silicon Valley Inc.
01.2018 - 01.2020
Community Health Outreach Worker
The Children's Collective- Black Infant Health Program
Executive Project Coordinator & Contract Administrator at Professional Employment Group of ColoradoExecutive Project Coordinator & Contract Administrator at Professional Employment Group of Colorado