Anitrea Watson
Lake St. Louis,MO
Summary
To obtain employment with a company where I can maximize my knowledge, skills, and ability. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
23
23
years of professional experience
Work History
Cosmetologist
B Print Studios
Saint Louis, Missouri
08.2015 - Current
- Directed strategic planning to develop and implement corporate goals, objectives, policies, and procedures.
- Monitored financial performance of the organization and initiated corrective actions as needed.
- Reviewed reports from departments to identify areas of improvement in operational efficiency.
- Prepared staff work schedules and assigned team members to specific duties.
Patient Account Specialist/Collector/Insurance Follow Up
Parallon/The Outsource Group
Saint Louis, Missouri
08.2011 - 08.2015
- Take inbound and outbound calls from patients, insurance carriers, and attorneys
- Obtain /entering insurance information and follow up on insurance claims
- Secure payments and or payment arrangements/entering in system
- Maintain perfect dialer stats while providing outstanding customer service
Cashier/Stocker
C & J's Liquor Store
Saint Louis, Missouri
08.2009 - 12.2011
- Take orders by inputting information into the register
- Stock shelves
- Keep work area clean
Collection's Supervisor/Collector
Macy's Credit & Customer Service
Saint Louis, Missouri
08.2006 - 06.2009
- Supervises' roughly 15-30 employees while overseeing their day to day operations to collect on accounts 30-120 days delinquent
- Responsible for effectively coaching associates regarding phone calls to assure that outstanding customer service is provided in a timely manner
- Met operational deadlines by preparing Quarterly Performance Reviews, and Monthly Attendance Trackers
- Assist associates and customers daily by answering questions and resolving problems
Receptionist
Foxworth Hair & Nail Salon
Saint Louis, Missouri
03.2003 - 01.2006
- Responsible for scheduling and cancellations of appointments
- Kept track of the daily, weekly, and monthly reports in reference to the stylist, and salon maintenance
- Performed daily customer interaction by ensuring both the stylist and customers met safety requirements daily
Collector
MCI WorldCom
Saint Louis, Missouri
05.2002 - 03.2003
- Collect on accounts l- 30 days delinquent
- Answered customers' questions and provided information regarding services
- Arranged reconnections for the phone services/ input request
Skills
- Analytical
- Leadership
- Microsoft Office
- Time Management
- Data Entry
- Takes Initiative
- Multi-Task
- Meet Deadlines
Timeline
Cosmetologist
B Print Studios
08.2015 - Current
Patient Account Specialist/Collector/Insurance Follow Up
Parallon/The Outsource Group
08.2011 - 08.2015
Cashier/Stocker
C & J's Liquor Store
08.2009 - 12.2011
Collection's Supervisor/Collector
Macy's Credit & Customer Service
08.2006 - 06.2009
Receptionist
Foxworth Hair & Nail Salon
03.2003 - 01.2006
Collector
MCI WorldCom
05.2002 - 03.2003
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