Anival Ramos
Summary
Dependable waiter successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Server, Line Cook, Dishwasher
Olive Garden
02.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Kitchen Line Cook
Taco Fajita
09.2019 - 02.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Education
BBA - Business Administration And Management
Wichita State University
Wichita, KS05.2027
High School Diploma -
West Wichita High School
820 S Osage St05.2023
Skills
- Product Knowledge
- Complaint Resolution
- Client Relations
- Strategic Sales Knowledge
- Training Development Aptitude
- Customer Service
- Document Translation
- Problem-Solving
- Positive Attitude
- Strong Interpersonal Skills
- Customer Needs Assessment
Languages
Spanish
Native or Bilingual
Timeline
Server, Line Cook, Dishwasher
Olive Garden
02.2022 - Current
Kitchen Line Cook
Taco Fajita
09.2019 - 02.2022
BBA - Business Administration And Management
Wichita State University
High School Diploma -
West Wichita High School