Aniya Damper
Arlington
Summary
Dynamic Remote Customer Service Agent Dispatcher at Wake County ISD, adept at problem resolution and outstanding communication. Successfully coordinated transportation for special needs students, ensuring compliance with safety regulations. Recognized for empathetic service and a customer-focused approach, enhancing satisfaction and operational efficiency in a fast-paced environment.
Overview
1
1
year of professional experience
Work History
Remote Customer Service Agent Dispatcher
Wake County ISD
05.2024 - 10.2025
.
- Coordinating and scheduling school bus routes, and drivers
- Communicating with schools officials, parents, and bus drivers to ensure a smooth operation
- Ensuring all drivers comply with traffic regulations and safety rules
- Managing complaints or concerns from parents or school officials and taking appropriate actions.
- Organizing transportation for special needs students for school and field trips
Education
High School Diploma -
Lamar High School
Arlington05-2024
Skills
- Customer service
- Problem resolution
- Outstanding communication skills
- Active listening
- Empathetic and genuine
- Service-oriented self-starter
- Customer focus
Timeline
Remote Customer Service Agent Dispatcher
Wake County ISD
05.2024 - 10.2025
High School Diploma -
Lamar High School