Aniya Dudley
Fort Worth,TX
Overview
4
4
years of professional experience
Work History
Warehouse Lead/Recruiter
DHL
Fort Worth, TX
03.2025 - 12.2025
- Coordinated warehouse operations on a daily basis, focusing on adherence to safety measures and enhancement of productivity standards.
- Guided new team members through equipment operation protocols and compliance procedures to enhance team performance and operational efficiency.
- Implemented optimized inventory management strategies to maintain accurate stock levels and facilitate timely order fulfillment.
- Orchestrated collaborative efforts among teams to improve overall productivity during critical peak periods.
- Analyzed and refined operational processes to minimize handling time while maximizing overall throughput.
- Analyzed warehouse systems through detailed audits to identify areas for improvement and guarantee adherence to regulatory standards.
- Crafted and instituted training programs focused on advancing staff knowledge and efficiency in warehouse operations.
- Worked alongside management to assess operational expenses and discover cost reduction avenues, focusing on sustaining service excellence.
- Facilitated end-to-end recruitment strategies to enhance talent acquisition across multiple job functions.
- Facilitated collaboration with hiring managers to identify essential role criteria and develop effective job descriptions.
- Analyzed candidate resumes and led initial interviews to gauge qualifications and compatibility with company values.
- Spearheaded initiatives to bolster employer branding, elevating company presence in competitive job markets.
- Developed and implemented onboarding protocols for new hires, ensuring clarity in roles and responsibilities from day one.
Warehouse Worker
UPS
Fort Worth, TX, US
04.2024 - 01.2025
- Executed order picking and packing processes with meticulous attention to detail, ensuring accuracy in product selection and packaging.
- Oversaw incoming shipments, inspecting contents for damage or defects and verifying quantities against purchase orders.
- Assisted in tracking inventory levels, updating stock locations, and generating shipping labels.
- Facilitated collaboration among team members to enhance workflow efficiency.
- Ensured cleanliness and organization of work area to enhance safety and productivity.
- Maintained flawless attendance record throughout duration of employment at warehouse facility.
- Executed effective problem-solving strategies to resolve inventory discrepancies promptly and accurately.
- Ensured strict adherence to safety protocols during heavy machinery operation and work at heights.
- Utilized expertise in material types to implement appropriate handling techniques for fragile items.
- Ensured adherence to company policies for security measures protecting high-value merchandise.
- Facilitated collaboration with cross-functional teams, including logistics and purchasing, to optimize inbound and outbound shipment processes.
- Exhibited adaptability by swiftly responding to shifting priorities and urgent requests from supervisors.
- Utilized pallet jacks and hand trucks to efficiently transport materials throughout warehouse operations.
- Ensured compliance with safety regulations and best practices for hazardous material handling.
- Monitored and regulated temperature settings to ensure optimal conditions.
Customer Service Representative
Alorica
Fort Worth, TX, US
04.2023 - 05.2024
- Provided detailed insights on products and services to support informed customer decisions.
- Managed resolution of customer complaints to enhance satisfaction and loyalty.
- Developed and executed innovative strategies to enhance efficiency in customer service operations.
- Evaluated existing customer service workflows to enhance efficiency and proposed strategic modifications.
- Engaged with various departments and health insurance entities to develop solutions that effectively address customer needs.
- Maintained meticulous records of customer interactions and transactions to enhance service quality and support operational efficiency.
- Addressed customer questions to enhance understanding of product offerings and service details.
- Fostered positive connections with customers to enhance satisfaction and loyalty.
- Addressed customer complaints promptly to ensure a positive service experience and maintain loyalty.
- Provided comprehensive assistance to customers in product selection, order placement, billing issues, returns, exchanges, and technical troubleshooting.
- Oversaw order tracking processes to ensure prompt and efficient delivery of products and services.
- Evaluated customer interactions to uncover potential for upselling relevant products or services.
- Facilitated outstanding customer interactions to foster loyalty and retention.
- Demonstrated high standards of professionalism to effectively resolve issues with difficult customers.
Billing
Spectrum
Fort Worth, TX, US
02.2022 - 03.2023
- Developed and maintained billing procedures to ensure accurate invoicing and timely payment.
- Created detailed reports on accounts receivable, customer payments and aging summaries.
- Assisted with the development of internal policies and procedures related to billing.
- Analyzed current billing processes for potential improvement opportunities.
- Resolved customer inquiries related to billing issues in a timely manner.
- Reviewed customer contracts to ensure compliance with terms of agreement.
- Provided training to new staff members on billing processes and procedures.
Education
Associate of Science - Psychology
Tarrant County College
Fort Worth, TX01.2029
Skills
- Warehouse operations
- Safety compliance
- Order fulfillment
- Recruitment strategies
- Training development
- Communication skills
- Attention to detail
- Customer service
- Order picking
- Product packaging
- Shipping and receiving
- Problem-solving
- Conflict resolution
- Warehouse functions
- Customer service leadership
- Customer service skills
- Customer relationship management
- Product knowledge
- Billing accuracy
- Team collaboration
- Problem solving strategies
- Performance analysis
- Upselling techniques
- Onboarding procedures
- Professionalism and ethics
- Client relations
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Warehouse Lead/Recruiter
DHL
03.2025 - 12.2025
Warehouse Worker
UPS
04.2024 - 01.2025
Customer Service Representative
Alorica
04.2023 - 05.2024
Billing
Spectrum
02.2022 - 03.2023
Associate of Science - Psychology
Tarrant County College