Aniya Henry
739 Sw Jones Terrace Lake City ,FL
Summary
Proven leader in fostering taxpayer compliance and enhancing customer satisfaction, I spearheaded outreach at Columbia County Tax Collector, significantly improving public understanding of tax obligations. My background in customer service at Harvey's Supermarket honed my negotiation skills and ability to maintain calm under pressure, ensuring a welcoming environment and efficient problem resolution.
Offering positive attitude and readiness to learn and grow within supportive team environment. Brings foundation in basic safety protocols and ability to quickly acquire new skills relevant to role. Ready to use and develop time management and operational skills in any role
Overview
5
5
years of professional experience
1
1
Certification
Work History
Deputy Tax Collector
Columbia County Tax Collector
08.2023 - Current
- Led outreach efforts to inform the public about changes in tax laws, ensuring clear understanding and compliance from all taxpayers.
- Identified previously unknown potential areas of non-compliance to promote voluntary compliance.
- Assisted taxpayers with understanding their obligations and payment options, fostering a positive relationship between the public and the tax office.
- Facilitated positive relationships with local businesses by providing support and guidance on tax matters, promoting a cooperative environment between the municipality and its constituents.
- Managed a team of tax collectors, ensuring adherence to policies and procedures while maintaining high levels of productivity.
Customer Service Cashier
Harvey's Supermarket
06.2020 - 09.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Processed customer orders and accurately handled payment transactions.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
Education
Bachelor of Science - Health Care Management
Saint Leo University
Tampa, FL05-2025
Associate of Arts -
Florida Gateway College
Lake City, FL12-2020
High School Diploma -
Columbia High School
Lake City, FL06-2018
Skills
- Organizational growth
- Customer satisfaction
- Tax compliance expertise
- Reliability and punctuality
- Negotiation techniques
- Patient observation
- Emotional support
Certification
Licensed Esthetician ( May 2022)
- Permanent Makeup Artist Certification – Society of Permanent Cosmetic Professionals.
- Skin Penetration Hygiene Training – Relevant health department agencies.
Dental Assistant ( June 2021)
- Certified Dental Assistant (CDA) - Dental Assisting National Board (DANB).
Timeline
Deputy Tax Collector
Columbia County Tax Collector
08.2023 - Current
Customer Service Cashier
Harvey's Supermarket
06.2020 - 09.2024
Licensed Esthetician ( May 2022)
- Permanent Makeup Artist Certification – Society of Permanent Cosmetic Professionals.
- Skin Penetration Hygiene Training – Relevant health department agencies.
Dental Assistant ( June 2021)
- Certified Dental Assistant (CDA) - Dental Assisting National Board (DANB).
Bachelor of Science - Health Care Management
Saint Leo University
Associate of Arts -
Florida Gateway College
High School Diploma -
Columbia High School
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