Aniya Ingram
Naperville,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Stocker
Amazon
04.2023 - 12.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
Security Officer
Allied Universal Security Services
05.2022 - 11.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Sales Associate
Foot Locker
11.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Customer Service Cashier
Jewels Osco
06.2020 - 05.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
Education
Associate of Science - Nursing
Malcolm X College
Chicago, IL05.2025
High School Diploma -
Neuqua Valley
Naperville, IL05.2021
Skills
- Planogram Execution
- Customer Service
- Product Restocking
- Organizational Skills
- Professionalism
Certification
CPR Certification
Timeline
Stocker
Amazon
04.2023 - 12.2023
Security Officer
Allied Universal Security Services
05.2022 - 11.2023
Sales Associate
Foot Locker
11.2021 - 03.2022
Customer Service Cashier
Jewels Osco
06.2020 - 05.2022
Associate of Science - Nursing
Malcolm X College
High School Diploma -
Neuqua Valley