A’niya James
Milwaukee,WI
Summary
Professional with strong background in customer service, adept at handling client inquiries and resolving issues efficiently. Skilled in communication, problem-solving, and conflict resolution, consistently ensuring customer satisfaction. Highly adaptable, team-oriented, and results-driven, excelling in fast-paced, dynamic environments. Passionate about fostering positive customer experiences and contributing to team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Caregiver
Divine Personal Care Agency
Milwaukee, WI
01.2026 - Current
- Monitor patient condition and communicate changes to appropriate personnel
- Maintain clean and safe environments following infection control practices
- Build trusting relationships with patients and families through respectful care
- Provide compassionate, patient-centered care ensuring safety, dignity, and comfort
Direct Support Professional
Broadstep Behavioral Health
Milwaukee, WI
08.2023 - 12.2025
- Administered medications in compliance with established care plans
- Documented patient behaviors and incidents accurately and timely
- Implemented behavior support plans and de-escalation techniques
- Collaborated with interdisciplinary teams to support patient outcomes
- Maintained continuous supervision to ensure patient safety in structured care settings
Stocker
Walmart
Milwaukee, WI
01.2023 - 07.2023
- Stocked shelves efficiently to maintain optimal inventory levels and improve product visibility.
- Organized merchandise displays to enhance customer shopping experience and drive sales.
- Collaborated with team members to streamline restocking processes, reducing downtime and increasing productivity.
- Monitored stock levels regularly, ensuring timely reordering of products to prevent shortages.
Caregiver
Azuramemorycare
Oconomowoc, WI
06.2022 - 08.2022
- Improved quality of life for clients with dementia by implementing personalized memory care strategies.
- Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
Material Handler
FedEx Express
Milwaukee, WI
01.2022 - 05.2022
- Demonstrated physical stamina while lifting, moving, and transporting items safely
- Followed strict safety procedures in a fast-paced environment
- Ensured accuracy when sorting and handling time-sensitive materials
- Worked collaboratively to meet operational deadlines
Sales Associate
Walmart
Milwaukee, WI
12.2019 - 12.2021
- Provided friendly, professional assistance to customers in a high-traffic environment
- Guided customers by giving clear directions and product information
- Maintained organized, clean, and safe spaces for customer use
- Resolved concerns calmly while maintaining a positive experience
Education
Associate of Science - Economics
Milwaukee Area Technical College
Milwaukee, WI12.2027
Skills
- Strong Communication & Active Listening
- Customer Service & Wayfinding Assistance
- Infection Control & Standard Precautions
- Behavioral Support & De-escalation
- Time Management in Fast-Paced Settings
- Accurate Documentation & Attention to Detail
- Calm under pressure
- Critical thinking
- Multitasking Abilities
Certification
National Registry of Allied Health Professionals
- Registered Phlebotomist | June 26, 2025
University of Wisconsin Green Bay registry
- Medication Administration | October 23, 2023
- Standard Precaution | June 12, 2022
- First Aid & Choking | August 11, 2022
- Fire Safety | August 12, 2022
Timeline
Caregiver
Divine Personal Care Agency
01.2026 - Current
Direct Support Professional
Broadstep Behavioral Health
08.2023 - 12.2025
Stocker
Walmart
01.2023 - 07.2023
Caregiver
Azuramemorycare
06.2022 - 08.2022
Material Handler
FedEx Express
01.2022 - 05.2022
Sales Associate
Walmart
12.2019 - 12.2021
Associate of Science - Economics
Milwaukee Area Technical College