ANIYA JONES
Baltimore,USA
Summary
Dedicated and detail-oriented administrative assistant with experience in urology, and a strong commitment to patient care. Currently pursuing a nursing degree to enhance healthcare skills. Having advanced experience in procedure scheduling, data entry, insurance verification, and maintaining patient flow in a busy medical environment. Highly effective communication and organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant - Urology
Mercy Medical Center
Baltimore, USA
04.2023 - Current
- Schedule patient appointments, and manage patient flow while greeting visitors professionally.
- Verify patient demographics and insurance information prior to each visit or procedure.
- Answer phone calls, relay messages from patients to physicians, and assist with patient inquiries.
- Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
- Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
- Collaborated with insurance companies to verify coverage for surgical procedures.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Secretary, Cardiovascular
University of Maryland St. Joseph Medical Center
Baltimore, MD
09.2023 - 01.2024
- Processed payments for co-pays or services rendered using computerized billing software programs.
- Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
- Coordinated referrals between primary care physicians and specialists as required.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Answered phone calls to provide assistance, information, and medical personnel access.
Patient Care Technician, Mother Baby
Mercy Medical Center Baltimore Md
Baltimore, MD
04.2023 - 07.2023
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Conducted newborn screening tests.
- Assisted with baths for both Mom and baby.
- Stocked rooms.
- Performed lab tests on babies.
- Catheter removal.
- Assisted with feedings and changing.
Medical Office Specialist - Urology
Mercy Medical Center
Baltimore, USA
06.2021 - 04.2023
- Assisted physicians with patient care, including taking vital signs, and preparing patients for examinations.
- Administered injections, medications, and assisted with minor surgical procedures.
- Handled patient scheduling, phone calls, and managed patient flow efficiently.
- Performed basic laboratory tests, and maintained cleanliness and stock of exam rooms.
- Inspected equipment to ensure proper working order prior to use on patients.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Obtained authorizations for patients.
- Assisted physicians with minor procedures.
Covid Clinic Assistant
Mercy Medical Center
Baltimore, USA
03.2021 - 06.2021
- Collected specimens for COVID-19 testing, following established protocols.
- Maintained cleanliness, and stocked PPE and other supplies.
- Assisted patients with questions, and ensured proper labeling of specimens.
Housekeeper - Environmental Services
Mercy Medical Center
Baltimore, USA
09.2019 - 03.2021
- Cleaned and sanitized patient rooms, bathrooms, and offices according to procedures.
- Maintained the cleanliness and orderliness of healthcare facilities.
- Observed proper use of chemicals when cleaning various surfaces.
- Ensured that all health standards were met during cleaning operations.
- Provided excellent customer service when interacting with patients or visitors.
- Transported soiled linen to laundry area for washing.
Education
Certified Nursing Assistant -
It Works Learning Center (BonSecour Hospital)
Baltimore, MD01.2019
High School Diploma -
Carver Vocational-Technical High School
Baltimore, MD06.2018
Some College (No Degree) - Nursing
Community College of Baltimore County
Baltimore, MDSkills
- Advanced customer service
- Verbal and written communication
- Call center experience
- Insurance verification and authorization
- Medical charting and data entry
- Time management and multitasking
- Patient care and assistance
- Team collaboration
- Epic software
Certification
- Certified Nursing Assistant
- CPR/BLS Certified
Timeline
Secretary, Cardiovascular
University of Maryland St. Joseph Medical Center
09.2023 - 01.2024
Patient Care Technician, Mother Baby
Mercy Medical Center Baltimore Md
04.2023 - 07.2023
Administrative Assistant - Urology
Mercy Medical Center
04.2023 - Current
Medical Office Specialist - Urology
Mercy Medical Center
06.2021 - 04.2023
Covid Clinic Assistant
Mercy Medical Center
03.2021 - 06.2021
Housekeeper - Environmental Services
Mercy Medical Center
09.2019 - 03.2021
Certified Nursing Assistant -
It Works Learning Center (BonSecour Hospital)
High School Diploma -
Carver Vocational-Technical High School
Some College (No Degree) - Nursing
Community College of Baltimore County
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