Anna Wiley
Saint Charles,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food & Beverage Outlet Assistant Manager
Hollywood Casino St. Louis
01.2022 - Current
- Delivers instructions clearly and respectfully to avoid errors due to miscommunication.
- Interacts with over 30 customers daily to address kitchen-related complaints and praise.
- Works in fast-paced environments with sense of urgency to serve over 100 guests quickly.
- Meets staffing objectives and achieves guest satisfaction
- Ensures customer service standards are followed by all team members and addresses issues.
- Identified inefficiencies leading to improved productivity.
Lead Generation Specialist
North Star Insurance Advisors LLC
09.2021 - 12.2021
- Cold called over 100 perspective customers daily
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Cocktail Waitress/Bartender
Smoke ' N ' Sip
05.2021 - 08.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Cake Decorator,Front End &Prepared Foods Team Lead
Sam's Club
02.2018 - 05.2021
- Engaged with other departments and third-party business partners
- Increased staff performance and engagement via motivational leadership.
- Managed marketing efforts by driving awareness and training staff on promotions.
- Planned, organized and coordinated special events and celebrations.
- Recruited, hired and trained to develop high-performing staff.
- Met planned profit objectives through technological improvements and productivity enhancements.
- Decorated cupcakes and cakes quickly and precisely by organizing and prioritizing each task.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
Busser & Hostess
Bradden's On Main Street
06.2015 - 07.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Clerical Support
Kramer & Frank, P.C
06.2016 - 03.2018
- Completed clerical tasks such as filing, copying and distributing mail.
- Executed record filing system to improve document organization and management.
- Became proficient in Microsoft applications (Excel, Word, and Outlook)
Education
High School Diploma -
Francis Howell North
05.2018
Skills
- Advanced Customer Service
- Advanced Communication
- Advanced Organization
- Customer Needs Assessments
- Active Listening
- Critical Thinking
- Guest Services
- Safe Food Handling Practices
- Team Relationships
- Employee Performance Reviews
- Customer Loyalty
- Accurate Money Handling
Certification
- Certified Food Safety Manager, National Registry Of Food Safety Professionals- Issue Date: 4/29/21 Expiration Date: 4/29/26
- eTIPS Gaming 3.0
Non-Profit Volunteer
I have always been fond of giving back to the community. My earliest years of volunteering started back in middle school. I started volunteering with my church organization at nursing homes, properties grounds keeping, church bake sales, and reading to the elderly. I now have been using United Way's Volunteer Center to connect me to other great opportunities, such as conducting vision screenings with Kids Vision For Life at a middle school in a low-income community. I have also acted as an usher for kids and teachers into and out of Metro Theater Company to watch the play "Seedfolk", which I also got to enjoy. I soon want to expand my work with animals in need.
Timeline
Food & Beverage Outlet Assistant Manager
Hollywood Casino St. Louis
01.2022 - Current
Lead Generation Specialist
North Star Insurance Advisors LLC
09.2021 - 12.2021
Cocktail Waitress/Bartender
Smoke ' N ' Sip
05.2021 - 08.2021
Cake Decorator,Front End &Prepared Foods Team Lead
Sam's Club
02.2018 - 05.2021
Clerical Support
Kramer & Frank, P.C
06.2016 - 03.2018
Busser & Hostess
Bradden's On Main Street
06.2015 - 07.2019
High School Diploma -
Francis Howell North
- Certified Food Safety Manager, National Registry Of Food Safety Professionals- Issue Date: 4/29/21 Expiration Date: 4/29/26
- eTIPS Gaming 3.0
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