Aniya Joseph
Summary
Hard working college student with experience as a cashier and UPS driver helper. Looking for a position that leverages strong organizational and communication skills into a growth role Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
OneTouch Direct (Work From Home)
Tampa, FL
12.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Care Representative
24/7 Intouch Carhartt (seasonal) (Work From Home)
Clearwater, FL
03.2021 - 12.2021
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Provided constructive feedback on company products based on recurring client concerns, resulting in improvements that increased overall satisfaction rates.
- Managed supplier deliveries around client needs to increase client retention.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Representative
Radial (PetSmart) (Work From Home)
Tampa, FL
05.2020 - 12.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Tracked customer service cases and updated service software with customer information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Janitorial Worker
SG 360
Brandon FL
10.2019 - 11.2020
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
- Dusted surfaces, ledges, fixtures and furniture.
- Sanitized break area kitchen counters, tables and sinks.
- Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
- Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.
Customer Service Representative Agent
Alorica Tampa(Work From Home)
Tampa, FL
11.2019 - 03.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
Cashier
Save A Lot
Tampa
09.2018 - 10.2019
- Process transactions and expedite customer check out
- Greet customers and engage them by asking about their needs
- Maintain 100% accuracy cash drawer of more than $1000 per shift
- Package customer purchases in an effective way that minimizes potential breakage.
Driver Helper
United Postal Service
Tampa
11.2017 - 08.2018
- Assisted with loading and unloading trucks
- Assisted with calling clients for drop off and pick up
- Assisted with collecting payments if required.
Education
Associates in Science -
Hillsborough Community College
05.2022
High School Diploma -
Blake High School
Tampa, FL05.2018
Skills
- Energetic, efficient worker
- Trustworthy
- Detailed-oriented
- Strong team player
- Customer Service
- Call center experience
- Data Entry
- Client Relations
- Call Center Operations
- Professional telephone demeanor
Timeline
Customer Service Representative
OneTouch Direct (Work From Home)
12.2021 - Current
Customer Care Representative
24/7 Intouch Carhartt (seasonal) (Work From Home)
03.2021 - 12.2021
Customer Service Representative
Radial (PetSmart) (Work From Home)
05.2020 - 12.2020
Customer Service Representative Agent
Alorica Tampa(Work From Home)
11.2019 - 03.2020
Janitorial Worker
SG 360
10.2019 - 11.2020
Cashier
Save A Lot
09.2018 - 10.2019
Driver Helper
United Postal Service
11.2017 - 08.2018
Associates in Science -
Hillsborough Community College
High School Diploma -
Blake High School