Tiera Coleman
Harvey,Louisiana
Summary
Seeking a job that will allow me to grow and experience a different workforce. I'm willing to learn more and expand my opportunities. This would make me a valuable asset to your company.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Regions Bank
Harvey, LA
09.2020 - Current
- Manage inbound calls in a timely manner
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Asked probing questions to determine service needs
- Follow communication guidelines, policies, and procedures
- Upgraded and canceled customer account by customer request
- Developed strong customer relationships to encourage repeat business
- Provide mentorship to new employees.
- Team Mentor
Financial Relationship Associate(Teller)
Regions Bank
Gretna, Louisiana
05.2015 - 09.2020
- Receive checks and cash for deposits, verify deposit amounts, and check the accuracy of each slip
- Cash checks and pay outs after verifying the customer's information is correct
- Electronically enter customer's information and generate a print out of each transaction
- Electronically balance any currency (Cash, check or coin) in the cash drawer at end of shift
- Calculate daily transactions and log them accordingly.
Cashier
Harrah's Casino New Orleans
New Orleans, LA
11.2011 - 05.2015
- Provided exceptional customer service to all casino patrons
- Quickly and proficiently operated each cash register
- Cashed out customer's parking tickets and gave them their correct change
- Assisted customers by providing information and resolving any complaints.
Cashier
Wal-Mart Stores, Inc
Marrero, LA
03.2008 - 04.2011
- Provided professional and courteous service to all store patrons
- Operated cash register with proficiency
- Issued receipts for purchases and gifts
- Bagged merchandise following standard operating procedures.
Cashier
McDonald's Corporation
Harvey, Louisiana
08.2006 - 12.2007
- Provided professional and courteous service to all store patrons
- Operated cash register with proficiency
- Cleaned and straightened work area
- Prepared the food, took orders, and completed other duties as needed.
Education
John Ehret High School
Marrero, LADelgado Community College
New Orleans, LASkills
- Fifteen plus years of customer service experience
- Treats all customers like a valued guest
- Excellent communication and writing skills
- Able to manage multiple task at once
- Energetic, hardworking, and reliable worker
- Quick learner with outstanding organizational skills
- Able to work well in any environment
- Works well when under pressure and gets excited with facing new challenges
Timeline
Customer Service Representative
Regions Bank
09.2020 - Current
Financial Relationship Associate(Teller)
Regions Bank
05.2015 - 09.2020
Cashier
Harrah's Casino New Orleans
11.2011 - 05.2015
Cashier
Wal-Mart Stores, Inc
03.2008 - 04.2011
Cashier
McDonald's Corporation
08.2006 - 12.2007
John Ehret High School
Delgado Community College