Aniya McHie
Minneapolis,Minnesota
Summary
Dynamic and results-driven professional with experience at Transit Team, excelling in customer support and problem-solving. Demonstrated ability to manage high-pressure situations while maintaining operational efficiency. Skilled in data entry and effective communication, with a focus on building strong client relationships and ensuring satisfaction through proactive assistance.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Transit Team
01.2023 - Current
- Provided prompt assistance to customers, ensuring their inquiries were handled effectively and efficiently.
- Managed high-pressure situations calmly during peak hours, maintaining efficient operations despite increased call volume.
- Worked effectively in fast-paced environments.
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Handled incoming calls and emails from customers regarding issues with deliveries.
Crew Member
Wendy's
11.2024 - 01.2025
Crew Member
Wendy's
12.2021 - 01.2023
- Assisted in food preparation, ensuring adherence to health and safety standards.
- Executed cash handling procedures accurately during peak hours.
- Maintained cleanliness and sanitation of work areas to promote safety compliance.
- Supported inventory management by monitoring stock levels and reporting shortages.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Education
High School Diploma -
Minnesota Internship Center
Minneapolis, MN06-2024
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Communicating with clients
- Appointment scheduling
Timeline
Crew Member
Wendy's
11.2024 - 01.2025
Call Center Representative
Transit Team
01.2023 - Current
Crew Member
Wendy's
12.2021 - 01.2023
High School Diploma -
Minnesota Internship Center