Aniya Vail
Gastonia,NC
Summary
I am always willing to try new things, I adapt to new environments fast! Anytime there's any help needed i'm always there to lend a hand; because im all about team work! I'm a fast learner, I communicate with my manager whenever something is wrong. My goal is to move up and look for better opportunity in my company. I always strive for sucess!
Overview
8
8
years of professional experience
Work History
Delivery Driver
Amazon
04.2022 - 08.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Package Handler
Amazon
01.2020 - 01.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Cashier Team Lead
Bojangles' Famous Chicken 'n Biscuits
08.2015 - 10.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06.2020
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Time Management
- Dependable and reliable
- Problem-Solving
- Attention to Detail
- Time management skills
- Clean Driving Record
- Heavy Lifting
- Order picking and processing
- Stocking and Inventory
- Ability to Lift 50 Pounds
- Order Processing
- Cash Handling
- Excellent Communication skills
Timeline
Delivery Driver
Amazon
04.2022 - 08.2023
Package Handler
Amazon
01.2020 - 01.2023
Cashier Team Lead
Bojangles' Famous Chicken 'n Biscuits
08.2015 - 10.2019
High School Diploma -
Penn Foster Career School