Aniya Williams
Summary
Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill a Customer Service Representative role at your organization. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Warehouse Supervisor
Amazon
Chester, VA
03.2023 - Current
- Generated warehouse shipping documents, packing lists and invoices.
- Enforced strict safety procedures and protocols through successful management of warehouse team members.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Established and maintained good relations with customers, vendors and transport companies.
- Collected stock location orders and printed requests to maintain inventory control.
- Compiled, sorted and filed records of product orders, business transactions and other activities.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
Teacher
Preschool and Elementary school
Houston, Texas
05.2022 - 01.2023
- Received recognition for contributions to innovative concepts in classroom instruction.
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Remained calm and patient in student interactions to support individual growth and development.
Caregiver
Nursing
Katy, Texas
09.2017 - 05.2019
- Improved patient outlook and daily living through compassionate care.
- Followed care plan and directions to administer medications.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Reported concerns to nurse supervisor to promote optimal care.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Organized oral medications for clients following dosage and schedule requirements.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Consulted with client care team to continually update care plans.
Education
High School Diploma -
Cypress Lakes High School
05.2019
Bachelor of Medical Science - Sports Medicine
Texas Southern University
Houston, TXSkills
- Technical And Computer Proficiency
- Understands Medical Procedures
- Multitasking and Prioritization
- Updating Medical Records
- Medication Administration
- Supply Management
- Pharmacy Relations
- Appointment Scheduling
Certification
Texas Unlicensed Diabetes Care Assistant (UDCA)
Didactic Training
Interests
Extracurricular Activities
, Key Club
Family, Career, Community Leaders Of America
Member Of 4-H Wellness 360 Health Ambassador
Timeline
Warehouse Supervisor
Amazon
03.2023 - Current
Teacher
Preschool and Elementary school
05.2022 - 01.2023
Caregiver
Nursing
09.2017 - 05.2019
High School Diploma -
Cypress Lakes High School
Bachelor of Medical Science - Sports Medicine
Texas Southern University