Aniyah Bell
Bainbridge,United States
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Retail Associate
Roses Express
Bainbridge, GA
10.2022 - Current
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Managed 4 phone lines, resolving customer questions and complaints in under 3 minutes each on average
- Acted as the face of the company to customers, providing exceptional service and exceeding customer satisfaction targets by 19%
- Navigated customer checkout processes in the point of sale-system (POS) 6 days per week
- Closed and balanced POS system 5 evenings per week with 0 errors or shortages
- Trained 6 new associates in company practices, basic operating and cashiering procedures.
Data Entry Clerk
Foundever
01.2020 - 09.2022
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Updated and alphabetized records for 130+ customers and employees 5 days per week
- Processed over 3,000 customer orders per month, including payment logs and refunds
- Collaborated with the owner to improve the data system, resulting in a 27% efficiency increase
- Upgraded to 100% computer-based ordering and payment processing, leading to a 51% reduction in manual work
- Supported additional functions in administrative, payroll, and reception areas
- Overhauled filing systems by upgrading to digital online systems, saving 22 monthly hours in repetitive manual input
Healthcare Customer Service Representative
Teleperformance USA
01.2018 - 12.2019
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Processed medical, dental, and vision claims, averaging 5,300 records per month
- Updated and systematized demographic information and processing EoB and CPT codes
- Compiled statistical information for monthly reports and closed terminated records
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Education
Southern Regional Technical College
Thomasville, GA05.2024
Skills
- Microsoft Excel 365
- Google Sheets
- QuickBooks
- Customer engagement
- Organized
- Adaptable
- Compassionate
- Microsoft Excel
- Verbal Communication
- Multi-tasking
Timeline
Retail Associate
Roses Express
10.2022 - Current
Data Entry Clerk
Foundever
01.2020 - 09.2022
Healthcare Customer Service Representative
Teleperformance USA
01.2018 - 12.2019
Southern Regional Technical College