Marchiana L Medlock

Dynamic and dedicated customer service professional seeking a position that offers stability and opportunities for professional growth. Proven ability to deliver exceptional service while effectively resolving customer inquiries and enhancing overall satisfaction. Committed to contributing to a team-oriented environment that values collaboration and continuous improvement. Eager to leverage strong communication skills and a customer-centric approach to drive positive outcomes for clients and the organization.

Completed Medical Billing & Coding at Louisiana State University Shreveport

Medical Billing & Coding

• Developed ability to work in a fast-paced atmosphere
• Maintained excellent customer relations and developed customer rapport
• Diplomatically resolved customers’ complaints on as-needed basis
• Accurately calculated and received daily deposits of $30,000 or more
• Vault cash balancing daily
• Opened and managed client’s portfolio FSA assistant
• Ability to follow instructions well and make decisions with no supervision
• Motivated and supervised 30+ employees on daily basis
• Account openings such as checking, saving and CDs
• Delegated responsibilities to employees to meet company’s expectations
• Effectively developed telephone communication skills and consistently met company quotas
• Work closely with doctors such as scheduling patient appointments, prescription requests
• Type and proctor exams for medical students for Freshman Neuroscience Course
• Utilized Excel Spreadsheet to document submitted assignments for students
• Contact and arrange for patients to participate in the Physical Diagnosis Program
• Counseled with families on adjustment with to family members being a patient of Hospice

Medical Terminology

HPCPS Level II

CPT Professional Edition

ICD-10-CM