Aniyah Card
Atlanta,GA
Summary
Courteous Passenger Service Agent boasting Number years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction. Knowledgeable Food Service Supervisor keeps teams working smoothly and efficiently. Proficient in team leadership, schedule management, and inventory coordination. Proven history of innovative management and detail-oriented work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Unifi Wheelchair
Ms.Nicki
2600 Maynard H Jackson Jr Blvd Atlanta, GA 30354 U
11.2023 - 05.2024
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
Jersey Mikes Sandwiches
Ms . Kim
2600 Maynard H Jackson Jr Blvd Atlanta, GA 30354 U
11.2021 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Wendy's crew member
Wendy's
Union City, GA
10.2020 - 11.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Prospect
United And JetBlue
2600 Maynard H Jackson Jr Blvd Atlanta, GA 30354 U
01.2019 - 10.2020
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
- Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
- Skillfully managed multiple wheelchair requests during peak travel times, guaranteeing prompt assistance for all passengers in need.
Education
High School Diploma -
Benjamin Banneker High School
Atlanta, GASkills
- Professionalism and Courtesy
- Safety awareness
- Packing Efficiency
- Shipping and receiving
- Product Packaging
- Food handling
- Professional Attitude
- Cleanliness standards
- Customer Engagement
- Multitasking Abilities
- Excellent Communication
- Understanding Customer Needs
- Customer service excellence
Timeline
Unifi Wheelchair
Ms.Nicki
11.2023 - 05.2024
Jersey Mikes Sandwiches
Ms . Kim
11.2021 - 12.2022
Wendy's crew member
Wendy's
10.2020 - 11.2021
Prospect
United And JetBlue
01.2019 - 10.2020
High School Diploma -
Benjamin Banneker High School