Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

MAJESTI WALL

Greensboro,NC

Summary

Highly skilled customer service professional recognized for exceptional productivity, efficiency, and a commitment to excelling in task completion. Specializing in conflict resolution and customer relationship management, with a strong ability to navigate challenging situations and foster positive interactions. Dedicating to delivering top-tier service, building lasting relationships, and contributing to a customer-focused work environment.

Overview

9
9
years of professional experience

Work History

Sales & Service Representative

Sunglass Hut
Greensboro, NC
09.2024 - Current
  • Increase revenue by exceeding daily sales goals by an average of $200 a day as top sales producer
  • Present complementary goods and services to customers to ensure quality experience and satisfaction of purchase
  • Reduce theft and loss prevention by tracking inventory for luxury eyewear and accessories

Media Team Operator & Worship Leader

New Jerusalem Cathedral
, NC
01.2016 - Current
  • Operate and manage audio, video, and lighting equipment during church services and events.
  • Ensure high-quality live streaming and recordings for online and in-person audiences.
  • Lead and facilitate engaging, spirit-filled worship experiences during services and events.
  • Select and arrange worship songs that align with the church’s vision and sermon themes.

Security Officer

Securitas
Greensboro, NC
06.2022 - 04.2023
  • Directed guests and third-party vendors to classified areas throughout assigned site premises
  • Maintained visitation logs for 3 major manufacturing supplier sites

Customer Experience Specialist

Chick-fil-A
Greensboro, NC
07.2021 - 05.2022
  • Completed customer service training program to meet hospitality standards and effectively communicate with customers
  • Fulfilled customer orders by inputting accurate data and processing routine transactions at the POS system

Education

Bachelor of Science - Business Administration, Marketing

Winston-Salem State University
Winston-Salem, NC
12.2026

Skills

  • Digital marketing
  • Sales strategy
  • Market research
  • Customer service
  • Data analysis
  • Visual merchandising
  • Effective communication
  • Problem solving
  • Project planning
  • Leadership
  • Active listening
  • Organization and time management
  • Multitasking
  • POS systems expert
  • Customer retention strategies
  • Detail-oriented
  • Conflict resolution techniques

Accomplishments

  • President, Kappa League, Greensboro Alumni Chapter
  • Freshman Class Presidential Nominee, Winston-Salem State University

Timeline

Sales & Service Representative

Sunglass Hut
09.2024 - Current

Security Officer

Securitas
06.2022 - 04.2023

Customer Experience Specialist

Chick-fil-A
07.2021 - 05.2022

Media Team Operator & Worship Leader

New Jerusalem Cathedral
01.2016 - Current

Bachelor of Science - Business Administration, Marketing

Winston-Salem State University

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MAJESTI WALL