Microsoft Office
Chidinma Olunwa
Advertising Public Relation And Branding
Flic En Flac,Black River
Summary
I am currently a 200 level student in Middlesex University studying for my second degree in Advertising, Public Relation and Branding. I am a motivated individual with experience in customer service, advertising, marketing, and sales. I am skilled in building customer relationships and understanding customer needs. I have strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Sales Representative
Reliance Economics Advancement (REAL)
Asaba, Delta State
12.2020 - 01.2023
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Increased revenue with strategic upselling of products and services to existing customers.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Worked with cross-functional teams to facilitate swift resolution of escalated issues.
- Delivered superior customer service to retain existing customers and attract future customers.
Secretary Coordinator
Akwa Ibom State Polytechnic
Uyo, Akwa Ibom
02.2018 - 08.2020
- Utilized advanced data management systems to meticulously organize and maintain exam records for a diverse student body.
- Ensured the secure storage and retrieval of exam-related data, contributing to the creation of a reliable and accessible repository for historical and reference purposes.
- Collaborated closely with faculty members and examination committees to coordinate exam schedules, ensuring minimal conflicts and smooth logistical arrangements.
- Produced official documents, certificates, and transcripts in compliance with established guidelines, maintaining the credibility and authenticity of academic records.
- Assisted in the preparation and distribution of exam-related materials, including question papers, answer sheets, and guidelines.
- Supported departmental meetings and events by organizing schedules, preparing meeting agendas, and taking minutes, contributing to streamlined communication and collaboration.
- Managed and updated student information databases with precision, ensuring that records were current and accurate.
- Assisted in the enrollment and registration process by verifying and inputting student data, playing a pivotal role in establishing the foundation for academic progression.
- Acted as a primary point of contact for students seeking information about their records, demonstrating exceptional communication skills and a customer-centric approach.
Elementary School Teacher
Ahabam Primary School
Asaba, Delta State
01.2014 - 06.2016
- Responsible for the planning and development of an engaging, age-appropriate course of study in the classroom, adhering to educational best practices for teaching while adhering to school curriculum guidelines.
- Designed and presented individual lesson plans in one or more academic subjects using a variety of teaching techniques that appeal to various learning styles and methods.
- Prepared materials for lessons, assignments, and tests; evaluates, corrects, and grades student performance.
- Discussed academic difficulties or behavioral problems with students and parents as they arise.
- Communicated all progress and concerns with tact and professionalism to parents and, as appropriate, other faculty, staff, and/or division head.
- Maintained required paperwork for individual student files, attendance and incident reports, and other necessary records.
- Completed extensive training that provides insight on childcare and development topics.
Implement proprietary curriculum while creating fun, interactive learning experiences.
Education
Bachelor of Arts - Advertising, Public Relation And Branding
Middlesex University
Mauritius 02.2023 - Current
Bachelor of Arts - Office Technology And Management
Delta State Polytechnic
Ozoro 04.2016 - 10.2018
Associate of Arts - Office Technology And Management
Delta State Polytechnic
Ozoro 04.2011 - 10.2013
Skills
Contract negotiations
Software
Interests
Travelling
Blogging
Modeling
Hobbies
Football, Physical Fitness, Creative Design, and Acting
Timeline
Bachelor of Arts - Advertising, Public Relation And Branding
Middlesex University
02.2023 - Current
Customer Service Sales Representative
Reliance Economics Advancement (REAL)
12.2020 - 01.2023
Secretary Coordinator
Akwa Ibom State Polytechnic
02.2018 - 08.2020
Bachelor of Arts - Office Technology And Management
Delta State Polytechnic
04.2016 - 10.2018
Elementary School Teacher
Ahabam Primary School
01.2014 - 06.2016
Associate of Arts - Office Technology And Management
Delta State Polytechnic
04.2011 - 10.2013
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