Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frankie Mack

Kinston,AL

Summary

Customer-focused professional with background in customer service sales representation. Possess comprehensive knowledge of customer relations, conflict resolution, and product promotion tactics. Exhibit strong communication and interpersonal skills to foster long-lasting relationships with customers. Previous roles have resulted in increased customer satisfaction ratings and improved brand reputation through consistent high-quality service delivery.

Overview

13
13
years of professional experience

Work History

Customer Service Sales Representative

Mack Auto Sales
Opp, Alabama
10.2018 - Current

I showed and sold cars to customers, I also helped with any navigation that was needed, answered phones. I also helped make sure that all the computer needs were up to date and made sure the cars tech was able to be used before the customer drive off.

Customer Service Cashier

Walmart
Andalusia , AL
07.2016 - 09.2017

I worked in Automotive, I would check customers in to have their oil changed, tires rotated, or basic car needs l. I also checked them out and explained if there was anything that they needed to know on the check out sheet.

Customer Service Representative

SITEL Worldwide
Andalusia
04.2012 - 11.2016
  • I worked for two different companies answering phone calls and and making sure that their issues were handled, and if I couldn't handle it then I would send it up to the department that could handle it. I also received positive escalation with how well mannered I was and knowledgeable about the issues the customer was facing.

Education

High School Diploma -

Kinston High School
Kinston, AL
05-2008

Skills

  • Call center experience
  • Adaptability and flexibility
  • Lead generation
  • Conflict resolution
  • Persuasive communication
  • Feedback reception
  • Critical thinking
  • Contract negotiations
  • Decision-making
  • Email communication
  • Customer needs assessment
  • Client relationship management
  • Salesforce proficiency
  • Problem-solving
  • Relationship building
  • Sales pitching
  • Incoming call management
  • Live chat support
  • Customer education
  • Sales techniques
  • Point-of-sale system
  • Issue follow up
  • Account development
  • Goal oriented
  • Time management
  • Cultural awareness
  • Negotiation tactics
  • Target achievement
  • Contract negotiation expertise
  • Upselling
  • Shipping coordination
  • Closing techniques
  • Multitasking and organization
  • CRM software
  • E-commerce support
  • Appointment scheduling
  • Verbal and written communication
  • Active listening
  • Phone etiquette
  • Account management
  • Product knowledge
  • sales techniques
  • Business growth and retention
  • Sales quota achievement
  • Customer complaint resolution
  • Empathy and patience
  • Data entry
  • Persuasion techniques
  • Email management
  • Customer service

Timeline

Customer Service Sales Representative

Mack Auto Sales
10.2018 - Current

Customer Service Cashier

Walmart
07.2016 - 09.2017

Customer Service Representative

SITEL Worldwide
04.2012 - 11.2016

High School Diploma -

Kinston High School
Frankie Mack