Jaylynn Redd
Malad City,ID
Summary
Driven professional with a proven track record at Saplings Children's Boutique, enhancing customer satisfaction and boosting sales through expert product knowledge and empathetic customer service. Skilled in Salesforce and adept at multitasking, I excel in fast-paced environments, demonstrating exceptional communication and organizational skills. Achieved significant revenue growth by leveraging customer feedback and streamlining appointment scheduling processes. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Customer Service Sales Representative
Saplings Childrens Boutique
10.2018 - 10.2024
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Receptionist
Malad Dental Group
01.2021 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected payments, processed transactions and updated relevant records.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
No Degree - Nursing
Weber State University
Ogden, UT06.2026
High School Diploma -
Roy High School
Roy, UT06.1993
Skills
- Goal-Oriented
- Call center experience
- Incoming Call Management
- Customer Complaint Resolution
- Appointment Scheduling
- Salesforce proficiency
- E-commerce Support
- Multitasking
- Excellent Communication
- Time Management
- Teamwork and Collaboration
- Multitasking Abilities
- Cash Handling
- Attention to Detail
- Product Knowledge
- Organizational Skills
- Customer Satisfaction
Timeline
Receptionist
Malad Dental Group
01.2021 - 12.2023
Customer Service Sales Representative
Saplings Childrens Boutique
10.2018 - 10.2024
No Degree - Nursing
Weber State University
High School Diploma -
Roy High School
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