Aniyah Jackson
Philadelphia,Pennsylvania
Summary
Results-driven Operations Associate with expertise in inventory management, quality assurance, and customer service. Streamlined workflows and resolved operational challenges, ensuring timely order processing and adherence to standards. Proven track record in logistics management and adept at prioritizing tasks in fast-paced environments.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Operations Associate
GoPuff
Philadelphia, PA
08.2025 - Current
- Improved packaging procedures to increase efficiency and support faster order processing.
- Reorganized warehouse layouts to optimize space utilization and facilitate smoother workflow.
- Collaborated with team members to streamline workflows and enhance daily operations.
- Trained new staff on operational procedures, systems, and workplace processes.
- Coordinated with drivers and team members to ensure orders were prepared and ready for timely delivery.
- Used computer and handheld systems to update orders, track inventory, and maintain accurate records.
- Resolved inventory discrepancies and order issues, contributing to operational continuity.
Intern
Temple Health
Philadelphia, Pennsylvania
01.2026 - 02.2026
- Scheduled patient appointments and managed check-in/check-out procedures, ensuring smooth operations and patient flow.
- Obtained and documented patient vital signs, medical histories, medications, and other relevant information.
- Prepared patients for examinations and supported healthcare providers during procedures, contributing to efficient care delivery.
- Administered medications and vaccinations as directed by healthcare providers and within scope of practice.
- Collaborated with physicians, nurses, and other healthcare staff to support efficient patient care.
- Welcomed and assisted patients, delivering compassionate customer service to enhance patient experience.
- Prepared examination rooms and maintained adequate supplies, equipment, cleanliness, and sanitation.
- Entered patient information, orders, and clinical documentation into electronic health record (EHR) systems.
Associate
Wawa
Philadelphia, Pennsylvania
08.2024 - 05.2025
- Managed cash handling, register operations, deposits, and daily financial procedures with accuracy and accountability.
- Resolved customer concerns and operational issues to enhance the service experience and operational flow.
- Oversaw food preparation and service, ensuring adherence to quality, sanitation, and food-safety standards to maintain high customer satisfaction.
- Coordinated with team members to achieve daily sales targets and improve customer-service outcomes.
- Maintained store cleanliness, organization, safety, and compliance with company standards.
- Monitored inventory levels, received deliveries, and coordinated stocking and product rotation.
- Assisted with hiring, onboarding, and training new employees to ensure a smooth transition into their roles.
- Managed store operations during busy periods and responded quickly to staffing, customer, and operational needs.
Education
High School Diploma -
KIPP DuBois Collegiate Academy
5070 Parkside Ave06-2023
CCMA Certification - Healthcare
Orleans Technical College
2770 Red Lion Rd02-2026
Skills
- Inventory management
- Order processing
- Quality assurance
- Attention to detail
- Problem resolution
- Customer service
- Communication skills
- Active listening
- Team support
Certification
- CCMA Certification
- CRP/ First Aid
- FEMA Introduction to hazardous materials
- FEMA Making and Problem Solving
- FEMA Effective Communication
Timeline
Intern
Temple Health
01.2026 - 02.2026
Operations Associate
GoPuff
08.2025 - Current
Associate
Wawa
08.2024 - 05.2025
High School Diploma -
KIPP DuBois Collegiate Academy
CCMA Certification - Healthcare
Orleans Technical College