Levi Muchine
Experienced Retail/Customer Service Representative
Whiteland,IN
Summary
Dedicated industry professional with strengths in customer service, time management, and trend tracking. Skilled troubleshooter with a proven track record in inventory management and customer sales/engagement. Excellent verbal and written communicator experienced in cultivating positive relationships and exceeding goals. Currently a dynamic operations/retail sales associate with over 5 years of experience, including 2+ years as an insurance agent at Anthem/ Elevance Health, and Dick’s Sporting Goods as it pertains to retail. Proficient in POS system operations, active listening, and driving sales through effective upselling strategies. Committed to delivering exceptional service and enhancing customer experiences.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Operations Associate
Sephora USA
Evansville, Indiana
08.2023 - 01.2025
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Followed shipping and receiving procedures for goods and materials.
- Managed inventory levels for optimal product availability and reduced waste.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
Customer Service Representative
Elevance Health
11.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Collaborated with healthcare providers to resolve billing discrepancies, fostering positive relationships between parties involved.
- Ensured compliance to industry regulations by staying up-to-date on changes in healthcare laws and guidelines.
- Improved patient satisfaction by efficiently processing medical insurance claims and addressing inquiries.
- Coordinated across departments to ensure seamless communication regarding patient accounts, claim statuses, and dispute resolutions.
Retail Sales Associate
Ups Store
11.2020 - 12.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong rapport with customers and created positive impression of business.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Assisted with shipping, handling, and retail transactions
Medical Transporter
Eskenazi Health
10.2019 - 11.2020
- Prevented further injuries to accident patients with proper immobilization.
- Communicated with dispatchers to provide call details, updates, and to arrange reception of patients at emergency medical facilities.
- Transports patients by assisting patients in and out of taxis, ambulances, cars, and helicopters; lifting patients on and off beds; moving them to and from special service and treatment areas, and operating rooms; using wheelchairs or moveable beds.
- Comforts patients and their families by offering support and encouragement; being punctual and attentive to procedure schedules; demonstrating caring and cultural sensitivity.
- Transports equipment and supplies by picking-up requisitioned orders; delivering them to assigned treatment areas and patient care areas.
- Transports deceased patients by following protocols and delivering them to the mortuary.
- Maintains safe, secure, and healthy work environment by following standards and procedures; complying with federal and state legal regulations and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) requirements.
- Establishes and maintains communication with patients and coworkers to improve quality of service and customer satisfaction.
Retail Sales Associate
Dick's Sporting Goods
08.2017 - 11.2019
- Created world-class customer experiences through energetic customer service and engagement.
- Promoted products effectively by staying on top of offerings and prices.
- Organized and restocked department aisles to maintain product accessibility and positive appearance.
- Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities.
- Recommended merchandise to suit customer budget and preferences.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Cashier
Ben's Pretzels
01.2012 - 03.2017
- Maintained clean, organized, and well-stocked checkout areas.
- Balanced cash drawer at beginning and end of each shift.
- Kept balance sheets with amounts and numbers of transactions.
- Gave customers information about upcoming promotions and available items.
- Provided information to customers on products or services.
Education
Bachelor of Science - Pre-Respiratory Therapy
University of Southern Indiana
Evansville, IN 08.2023 - Current
No Degree - Pre-Respiratory Therapy
Indiana University, Purdue University Indianapolis
Indianapolis, IN 08.2016 - 05.2017
High School Diploma -
Elkhart Memorial High School
Elkhart, Indiana 09.2011 - 05.2015
Skills
- Written communication
- Customer service
- Transaction processing
- Time management
- Public speaking
- Call center experience
- Inventory management
- Professionalism and ethics
- Stocking and inventory management
- Clinical assessment
Timeline
Operations Associate
Sephora USA
08.2023 - 01.2025
Bachelor of Science - Pre-Respiratory Therapy
University of Southern Indiana
08.2023 - Current
Customer Service Representative
Elevance Health
11.2021 - 08.2023
Retail Sales Associate
Ups Store
11.2020 - 12.2021
Medical Transporter
Eskenazi Health
10.2019 - 11.2020
Retail Sales Associate
Dick's Sporting Goods
08.2017 - 11.2019
No Degree - Pre-Respiratory Therapy
Indiana University, Purdue University Indianapolis
08.2016 - 05.2017
Cashier
Ben's Pretzels
01.2012 - 03.2017
High School Diploma -
Elkhart Memorial High School
09.2011 - 05.2015
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