Open To Work
Aniyah Skrine
Atlanta,GA
Summary
Dedicated Personal Care Assistant skilled in delivering comprehensive personal care and support in home environments. Monitors patient conditions and ensures compliance with care plans while fostering strong relationships with patients, families, and healthcare teams. Enhances patient well-being through empathetic care tailored to individual needs.
Overview
9
9
years of professional experience
Work History
Intuitt TurboTax Customer Service Agent-Tech C/P
Foundever
Work From Home, Ga
03.2026 - 06.2026
- Managed customer inquiries via phone, email, and chat, ensuring prompt resolutions and enhancing customer satisfaction.
- Resolved routine and complex customer issues, building trust and encouraging repeat business through effective support.
- Utilized product knowledge to deliver accurate answers to customer questions, improving overall customer experience.
Night Supervisor
Atlanta Security Patrol
Atlanta, USA
06.2024 - 10.2024
- Supervised night shift security officers, conducted interviews for new hires, and patrolled assigned areas to enhance safety and security.
- Oversaw night security activities, ensuring safe environments across diverse properties.
- Coordinated response efforts to alarms and emergency situations.
- Trained and mentored junior security staff on protocols and procedures to improve overall team effectiveness.
Server
Don Nachos
Fairburn, Georgia
07.2024 - 08.2024
- Delivered exceptional customer service, creating memorable dining experiences that fostered guest loyalty.
- Coordinated food and beverage orders during peak hours to uphold service quality.
- Managed table assignments and prioritized seating to optimize service flow.
- Maintained cleanliness and organization of dining area throughout shifts.
Caregiver /In-Home Nanny
College sitters+Nannies+Tutors
Norcross, Georgia
04.2021 - 08.2024
- Maintained a safe, clean environment conducive to children's play and learning experiences.
- Promoted engagement through the development of interactive educational activities.
- Supported daily living tasks, including meal preparation and personal hygiene routines.
- Encouraged self-sufficiency by teaching grooming and toileting skills.
- Implemented structured routines that bolstered emotional stability and positive behavior in children.
- Regularly laundered clothing and bedding to reduce infection likelihood.
- Collaborated with caregivers for consistent care strategies across households.
- Managed transportation logistics for children attending appointments and activities.
Auditing Vc & Clerk
Capstone Logistics, LLC
Fairburn, Georgia
10.2023 - 05.2024
- Performed detailed audits of documentation to guarantee compliance and accuracy.
- Verified paperwork accuracy before submission, minimizing errors in processing.
- Coordinated prompt processing of shipments, ensuring timely arrivals and departures.
- Strengthened team collaboration to boost order fulfillment efficiency.
- Streamlined collaborative tasks to achieve consistent deadline adherence.
- Welcomed clients professionally, confirming payments and addressing inquiries effectively.
Personal Assistant to the Owner and Manager
Ibougie Spa
East Point, Ga
07.2023 - 12.2023
- Coordinated travel arrangements for owner, optimizing schedules for punctual arrivals and comfortable accommodations.
- Organized events and promotions, increasing client engagement and expanding service offerings.
- Maintained inventory of spa supplies and ordered products, ensuring seamless operations.
- Handled confidential documents, upholding privacy and security of sensitive information.
Rover Security Officer
Veterans Securing America
Forest Park, GA
10.2018 - 10.2023
- Monitored access points to secure entry and exit for all participants, enhancing overall facility safety.
- Conducted regular facility inspections to identify and address potential safety hazards, improving safety compliance.
- Responded promptly to incidents, maintaining safety and adherence to established protocols, thereby minimizing risk.
Apartment Security Officer Guard
Signal 88 Sec
Buckhead, Georgia
09.2022 - 06.2023
- Conducted monitoring of premises, documenting incidents in daily reports to promote security awareness.
- Investigated suspicious individuals and vehicles, collaborating with authorities to strengthen overall security measures.
- Implemented corrective actions after identifying safety hazards, enhancing workplace safety.
- Engaged in training sessions to remain informed about evolving security trends and best practices.
Manager/Lead CSR/Delivery Driver/Line Cook
Papa John's Pizza
Atlanta, Georgia
08.2017 - 04.2023
- Trained and supervised team members in food preparation and safety protocols, ensuring high standards of food quality and safety compliance.
- Ensured compliance with health regulations and company standards in food handling.
- Resolved customer complaints promptly, fostering positive dining experiences and customer satisfaction.
- Oversaw scheduling to maximize staff coverage during peak hours, enhancing service efficiency and customer experience.
- Coordinated inventory management to maintain optimal stock levels, minimizing waste and supporting smooth operations.
Customer Service Representative/Technical Support Agent
Alorica for Verizon
Atlanta, USA
03.2020 - 03.2021
- Instilled customer confidence and loyalty through attentive listening and in-depth knowledge of Verizon's products and services, enhancing customer retention.
- Investigated and resolved customer inquiries and disputes regarding service, billing, rates, adjustments, and policy issues, ensuring customer satisfaction. Handled Installation, disconnection, or changes to service, ensuring timely support.
- Resolved overdue bill issues and secured payments through effective problem-solving discussions, enhancing customer satisfaction.
- Verified service order accuracy and completeness and made necessary corrections or changes. Managing various systems and work tools while engaging on the phone with customers.
Information Technology Specialist
Us Army National Guard
Columbia, South Carolina
08.2017 - 05.2018
- Trained personnel on technology usage and troubleshooting techniques, enhancing team's ability to resolve issues independently.
- Led training exercises to enhance unit readiness and operational effectiveness, contributing to overall mission preparedness.
- Collaborated with small groups to accomplish complex goals under tight deadlines, maintaining quality standards.
- Conducted evidence collection and interviews to support ongoing investigations.
- Performed maintenance on vehicles and military equipment to ensure operational readiness and compliance with maintenance standards.
Education
Bachelor of Science - Healthcare Management Administration Specialization In Business Administration
American InterContinental University
Schaumburg, IL09-2026
Associate of Science - Science In Criminal Justice
American InterContinental University
Schaumburg, IL07-2023
Some College (No Degree) - Social Work
Atlanta Metropolitan State College
Atlanta, GAHigh School Diploma -
Forest Park Highschool
Forest Park, GA05-2017
AIU
04-2026
Skills
- Organizational and administrative skills
- Computer proficiency
- Communication skills
- Supervisory experience
- Customer service expertise
- Clerical support
- Client and technical support
- Point of sale systems
- Data entry
- Scheduling and time management
- Training and development
- Quality assurance and auditing
- Human resources management
- Regulatory compliance
- Management and team leadership
- Conflict resolution strategies
- Health services management
Languages
English
Additional Information - Authorized To Work
US for any employer
Accomplishments
- Honorable DD214
- 40 hour class Registered Behavior Technician (June 2026)
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$55000/yr - $200000/yrTimeline
Intuitt TurboTax Customer Service Agent-Tech C/P
Foundever
03.2026 - 06.2026
Server
Don Nachos
07.2024 - 08.2024
Night Supervisor
Atlanta Security Patrol
06.2024 - 10.2024
Auditing Vc & Clerk
Capstone Logistics, LLC
10.2023 - 05.2024
Personal Assistant to the Owner and Manager
Ibougie Spa
07.2023 - 12.2023
Apartment Security Officer Guard
Signal 88 Sec
09.2022 - 06.2023
Caregiver /In-Home Nanny
College sitters+Nannies+Tutors
04.2021 - 08.2024
Customer Service Representative/Technical Support Agent
Alorica for Verizon
03.2020 - 03.2021
Rover Security Officer
Veterans Securing America
10.2018 - 10.2023
Manager/Lead CSR/Delivery Driver/Line Cook
Papa John's Pizza
08.2017 - 04.2023
Information Technology Specialist
Us Army National Guard
08.2017 - 05.2018
Bachelor of Science - Healthcare Management Administration Specialization In Business Administration
American InterContinental University
Associate of Science - Science In Criminal Justice
American InterContinental University
Some College (No Degree) - Social Work
Atlanta Metropolitan State College
High School Diploma -
Forest Park Highschool
AIU