Aniyah Steele
Longbranch
Summary
Results-driven individual experienced in facilitating cross-departmental communication and enhancing team collaboration. Committed to leveraging strong organizational and time management skills to support strategic goals.
Overview
2027
2027
years of professional experience
Work History
TELE-ORGANIZER
SEIU
2024 - Current
- Efficiently conduct organizing conversations over the phone, and with a level of professionalism and aptitude that exceeds client expectations.
- Developed educational materials for members on labor rights and benefits.
- Assisted in organizing events to strengthen community relationships and support networks.
- Collaborated with team members to strategize communication plans for campaigns.
Customer Service Manager
Gametime Auctions
2021 - 2024
- Implemented new procedures to streamline ticket resolution processes, reducing response time.
- Analyzed customer feedback to identify trends and recommend strategic improvements.
- Coordinated cross-departmental communication to ensure alignment on customer-facing initiatives.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Video Repair Representative
Spectrum
2019 - 2021
- Assisted customers with troubleshooting and resolving service issues efficiently.
- Utilized Spectrum's support systems to document and track repair requests accurately.
- Collaborated with technicians to ensure timely completion of service appointments.
- Provided training to new team members on operational procedures and system usage.
Administrative Assistant
American Security Systems
2017 - 2019
- Managed scheduling and calendar coordination for executives to optimize workflow.
- Facilitated communication between departments, ensuring timely information exchange.
- Organized and maintained filing systems to enhance document retrieval efficiency.
- Assisted in preparing reports and presentations for internal meetings.
Education
BBA - Business Administration
AIU
Atlanta07.2026
Skills
- Attention to detail
- Customer service
- Time management
- Teamwork and collaboration
- Computer skills
- Administrative support
Timeline
TELE-ORGANIZER
SEIU
2024 - Current
Customer Service Manager
Gametime Auctions
2021 - 2024
Video Repair Representative
Spectrum
2019 - 2021
Administrative Assistant
American Security Systems
2017 - 2019
BBA - Business Administration
AIU