ANIYAH TARVER
Dallas,GA
Summary
Dedicated customer service representative skilled in conflict resolution, active listening, and complaint handling. Proven ability to enhance customer satisfaction and loyalty through effective problem-solving. Results-driven professional with a strong background in customer service. Expertise in resolving complaints and educating customers on products, contributing to enhanced service experiences and increased retention rates. Empathetic customer service representative known for critical thinking and complaint resolution. Experienced in managing high-stress situations while maintaining professionalism, ready to drive customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Deli Clerk
Ingles Grocery Store
Douglasville, GA 1817 Dallas Nebo Rd
02.2026 - 05.2026
- Provided exceptional customer service in deli department, addressing inquiries and resolving issues promptly.
- Operated slicing machines and scales to prepare high-quality meats and cheeses accurately.
- Maintained cleanliness and organization of deli display cases, ensuring compliance with safety standards.
- Assisted in inventory management by tracking stock levels and notifying management of shortages.
- Prepared specialty sandwiches and platters based on customer specifications, enhancing customer satisfaction.
- Trained new staff on food safety practices and equipment operation, fostering a knowledgeable team environment.
- Implemented improvements in product presentation, increasing visual appeal of deli offerings for customers.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Prepared sushi rolls and sashimi with attention to presentation and quality standards.
- Monitored food safety practices, ensuring compliance with health regulations.
Customer Service Representative
Walmart
Hiram, GA
10.2025 - 01.2026
- Assisted customers with inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Resolved customer complaints by actively listening and providing effective solutions.
- Collaborated with team members to maintain organized merchandise displays in compliance with company standards.
- Processed point-of-sale systems efficiently, processing transactions accurately and quickly.
- Educated customers on product features, benefits, and promotions to drive sales.
- Monitored inventory levels, reporting discrepancies to management for prompt resolution.
- Participated in training sessions to develop knowledge of policies and operational procedures.
- Engaged with customers proactively to foster a welcoming shopping environment and build loyalty.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Utilized product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cashier
Target
Hiram, GA
05.2025 - 10.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing accurate product information.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Handled cash and credit card payments, ensuring compliance with company policies.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with inquiries and product information effectively.
- Collaborated with team members to ensure smooth store operations.
- Implemented promotional displays to enhance customer engagement.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Monitored inventory levels and reported discrepancies to management.
- Trained new employees on cashier procedures and customer service standards.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
Banking Customer Service Representative
Bank of America
Hiram, GA
12.2022 - 08.2023
- Provided exceptional customer service in deli department, addressing inquiries and resolving issues promptly.
- Operated slicing machines and scales to prepare high-quality meats and cheeses accurately.
- Maintained cleanliness and organization of deli display cases, ensuring compliance with safety standards.
- Assisted in inventory management by tracking stock levels and notifying management of shortages.
- Prepared specialty sandwiches and platters based on customer specifications, enhancing customer satisfaction.
- Trained new staff on food safety practices and equipment operation, fostering a knowledgeable team environment.
- Implemented improvements in product presentation, increasing visual appeal of deli offerings for customers.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Prepared sushi rolls and sashimi with attention to presentation and quality standards.
- Monitored food safety practices, ensuring compliance with health regulations.
Education
Associate of Science - Biology
Georgia State University
Atlanta, GA05.2026
High School Diploma - undefined
Paulding County Highschool
Dallas, GA05.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Problem resolution
- Customer relations
- Payment processing
- Customer satisfaction measurement
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Paperwork processing
- Appointment scheduling
- Documentation
- Spreadsheets
- Proofreading
- Retail store support
Timeline
Deli Clerk
Ingles Grocery Store
02.2026 - 05.2026
Customer Service Representative
Walmart
10.2025 - 01.2026
Cashier
Target
05.2025 - 10.2025
Banking Customer Service Representative
Bank of America
12.2022 - 08.2023
High School Diploma - undefined
Paulding County Highschool
Associate of Science - Biology
Georgia State University