A'Niyah Thomas
Lancaster,TX
Summary
Highly motivated and customer-focused professional with over four years of experience delivering an outstanding service in fast paced environments. Strong communication, problem-solving, and multitasking abilities, with a commitment to providing policyholders with timely, accurate, and empathetic support.
Overview
2026
2026
years of professional experience
Work History
Customer Service Professional
Ford Motor Credit Company
2023 - Current
- Resolved customer issues through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Processed transactions accurately while adhering to company policies and procedures.
- Discuss past due accounts with customers,processed payments and obtain acceptable arrangements to get the account up to date & research, explain, as well as correct required items such as misapplied payments or payoff and balance disputes.
Technical Support Professional
Spectrum
2022 - 2023
- Troubleshot complex technical issues to enhance customer satisfaction and reduce service disruptions.
- Provided expert guidance on software and hardware installations, ensuring seamless user experiences.
- Collaborated with cross-functional teams to resolve escalated support tickets efficiently.
- Developed training materials to educate customers on product features, improving overall usage compliance.
Collections Agent
Exeter Finance
2021 - 2022
- Managed high-volume collections accounts to ensure timely payments and reduce delinquency rates.
- Negotiated payment arrangements with clients, enhancing customer relations and improving collection outcomes.
- Utilized CRM software to track interactions, maintain accurate records, and streamline collection processes.
- Collaborated with team members to develop strategies for addressing challenging accounts and maximizing recovery efforts.
Education
High School Diploma -
Lancaster High School
Lancaster, TXSkills
- Customer service excellence
- Payment processing
- De-escalation techniques
- Quality assurance
- Leadership & Teamwork
- Time Management & Ability to Work Under Pressure
Timeline
Customer Service Professional
Ford Motor Credit Company
2023 - Current
Technical Support Professional
Spectrum
2022 - 2023
Collections Agent
Exeter Finance
2021 - 2022
High School Diploma -
Lancaster High School