Aniyah Wiggs
Fair Lawn
Summary
Results-driven Sales Coordinator skilled in communication and negotiation, enhancing revenue through strategic project and staff management. Expertise in generating business leads and building valuable accounts. Focused on fostering customer relationships and delivering customized solutions to meet targets, while training and mentoring teams to boost overall performance.
Overview
6
6
years of professional experience
Work History
After Sales Coordinator
Kering After Sales
Wayne
01.2024 - Current
- Processed returns of luxury goods, ensuring accurate system entry and enhancing customer satisfaction.
- Provided exceptional after-sales service that strengthened customer loyalty to Kering's luxury brand.
- Achieved daily ticket management targets and ensured timely shipments of client orders, streamlining operations.
Brand Representative
Abercrombie and Fitch
Paramus
01.2020 - 01.2024
- Created and maintained visually appealing fashion displays, driving customer engagement and sales.
- Guided customers in selecting items based on individual preferences, improving their shopping experience.
- Resolved customer inquiries and complaints in person and via phone, enhancing overall customer satisfaction.
- Trained new sales associates on product selling techniques and company policies.
- Managed store opening and closing procedures, including register setup and shutdown.
Sales Associate
Bath and Body Works
Paramus
01.2021 - 01.2022
- Greeted customers promptly, assessing needs to provide tailored recommendations and improve shopping experience.
- Recommended fragrances and lotions based on customer preferences, enhancing product visibility and driving sales.
- Calculated sale prices for total purchases and processed cash or credit payments.
- Collaborated with managers and supervisors on social media and visual advertising, resulting in increased customer engagement.
Education
Bachelor of Science - Marketing
University of North Carolina at Greensboro
Greensboro, NC01.2023
Skills
- Order processing
- Sales analysis
- Customer service
- Workflow coordination
- Process improvement
- Goal achievement
- Time management
- Problem solving
- Conflict resolution
- Leadership and collaboration
- Communication skills
- Customer relations
Performance Highlights
- Alpha Delta National Honor Society member at the University of North Carolina at Greensboro
- Member of Zeta Phi Beta Sorority, Incorporated.
Timeline
After Sales Coordinator
Kering After Sales
01.2024 - Current
Sales Associate
Bath and Body Works
01.2021 - 01.2022
Brand Representative
Abercrombie and Fitch
01.2020 - 01.2024
Bachelor of Science - Marketing
University of North Carolina at Greensboro