Jae Landrum
Houston
Summary
Detail-oriented professional with expertise in project coordination and customer relationship management. Skilled in managing complex workflows, ensuring timely service delivery, and addressing client needs effectively. Aiming to enhance team performance and support business growth through strategic operational initiatives.
Overview
25
25
years of professional experience
Work History
Applied Commercial Sales Support Coordinator – Post Sales
Carrier Corporation
Houston
01.2015 - Current
- Helped coordinate sales for largest and top selling sales office 11 years straight
- Top data entry coordinator monthly and multiple years in a row
- Booked over a billion dollars over a span of 11 years
- Registered all startups for new equipment orders
- Maintained SAP notation of case numbers
- At equipment shipment relayed startup packet to customer for completion and scheduling
- Assisted in coordinating communication to complete startup service
- Provided customers who purchased warranty not requiring startup with documents required to register warranty coverage
- Checked Startup registration email and corrected any missing extended warranties
- Maintained outstanding warranty lists for follow up until warranties are successfully registered and certificates delivered to customer
- Processed warranty parts orders
- Processed missing parts requests to factory and follow to delivery
- Answered customer billing questions and concerns
- Re-capped job billings and determined if credits are required
- Processed all credit requests and concession claims to customers
- Tracked and assist with customer past due AR and disputes
- Cleared tax disputes
- Assisted sales with Basic QP order release questions and process
- Reviewed new jobs submitted for booking
- Advised sales of turnback and missing required items if booking package is not complete, documented turn backs
- Created Job Files in Share Point and maintained documents
- Marked Sold and tracked time for approvals (Credit, GM)
- Submitted tax certificates and logged for delays and turnback, monitored until process complete and SAP updated
- Followed up with customer on tax certificates close to the expired date for the new certificate
- Place Sales Orders as requested at time of booking
- Note partial releases for follow up until everything is released to order
- Monitored and cleared daily incompletion reports to ensure factory received demand and shipments are not delayed
- Coordinated Order Substitutions and cancellations, and address changes
- Set up new customer companies and user accounts in HVAC Partners
- Ariba - Place orders for office supplies, safety gear, marketing events
- Generated Open Project order reports for sales users
- Monitored equipment and RCD billings
- Communicated with Vendor team if Outside Purchase was needed
- Uploaded initial order acknowledgments and shipping acknowledgments
- Checked on RMAD from factory get fully processed and credited correctly
- Manage New Vendor Setups for Sales Team
- Manage any terms negotiations with internal stakeholders and vendors. (Finance, Legal, Controllership)
- Manage vendor change requests, i.e. payment method, terms
- Process expedited payment requests to avoid credit holds
- Create all purchase orders, tracking time to release
- Direct delivery of POs to Vendor
- Communicate with vendors about expected ship dates and requirements
- Maintain SAP purchasing backlog to reflect correct expected dates
- Generate status reports on all open purchased items
- Obtain invoice copies and process receipts from vendors to ensure timely billing (check no changes in sell price have been done
- Maintain receipt documentation for audit within SP
- Work and clear invoice exception queue for prompt vendor payment (DART).
- Manage Third Party vendor modifier process (Maintain expected factory completion, modifier completion, and billing to end customer)
- Work with Internal vendors to establish relationships and better process (ALC CCS, Rentals)
- Produce vendor metrics for meeting commitments and billing requirements
- Follow up with refrigerant vendor on cylinder return and credits. Issue credit to customers when needed
- On ALC or vendor returns follow up with credits and issue credits to customer.
- Create Breakout from OP-LOT lines per vendor quotations and line items
- Follow up with vendor to renew subcontracts when needed
- New Subcontract vetting and verification
- Reconcile non-standard invoicing to SAP standard and maintain customer accounts
- Delivered billing to meet customer needs, including web portal uploads or online billings
- Provided point of contact for any customer questions, concerns, or needs
- Ensured structure for payment and billing terms is accurate
- Delivered and maintained COI as required
- Delivered timely reporting of customer activities to sales
- Intake jobs and ensured booking met customer specific agreements
Sales Support Specialist
Dixie Pipe
Houston
01.2013 - 01.2015
- Assists top sales representative in the coordination, movement and fabrication of line pipe throughout the Permian Basin
- Weekly sales estimated between 500k and 800k
- Manages and expedited the procurement of freight vendors
- Assisted with Order Entry, RFQ'S and Pricing for customers
- Maintained the control of inventory for Odessa pipe yard and coating yards
- Handled all aspects of customer service
Project Manager/Customer Relations
Gas & Oil Tubular Transport/Tubular and Oil Products Transport
Houston
01.2012 - 01.2013
- Drove sales growth of company of 15k-20k per week with emphasis online pipe and OCTG customers
- Coordinated projects for pipe distributors and end users that entailed 40-60 trucks per week to different job sites
- Led team to complete tasks and deadlines of daily operations of company
- Provided customer relationship management to distributors and end users daily to ensure the best quality service
- Developed business relationships with local pipe coaters to ensure effective communication on meeting demand of end user
- Made field rides to jobsites to build relationships with contractors and ensure all expectations are being met
- Attended oil field conferences to stay current with industry trends
- Handled invoicing of customers
Account Manager- Mid Markets
Level 3 Communications
Tulsa
01.2011 - 01.2012
- Managed Northeast region of existing customer accounts with a revenue of more than 100 million dollars
- Created and maintained company and client relationships to help drive revenue of the company and meet sales objectives
- Presented products and solutions effectively in a consultative and technical manner to ensure customers met business objectives and needs
- Interacted with all levels of the company ecosystem to ensure best practices within the organization
Inside Sales Specialist/Customer Service
Hilti USA
Tulsa
01.2009 - 01.2011
- Presented company products through a consultative approach for customers throughout North America
- Developed, communicated, and implemented strategic technical solutions to help customers solve their business needs
- Assisted with sales, product, and logistical support for field account managers and retail sales representatives
- Consistently met or exceeded company performance goals
Arena Football Team Member
Tulsa Talons Arena Football Organization
Tulsa
01.2005 - 01.2010
- Devoted over 20 hours a week to football, while working a full-time job
- Gained experience in presentation with team promotional and philanthropic events
- Continued development of leadership and team building skills that helped team win championship
Agent
Farmers Insurance
Tulsa
01.2007 - 01.2009
- Customized personal, auto, home, and life insurance policies for over 100 clients.
- Met quarterly quotas of 30 auto and home policies and 4 life policies
- Successfully managed existing clients and created customer intimacy leading to an 80 percent policy renewal rate
- Generated new business by developing business relationships with local auto dealerships
- Maintained expenses and service overhead of agency
Division I Football Team Member
Intercollegiate Athletics-The University of Tulsa
Tulsa
01.2001 - 01.2005
- Devoted over 20 hours per week to athletics, while carrying a full course load
- Gained valuable leadership, communication and team building experience
Education
Bachelor of Science - Business Administration -Management/Marketing
The University of Tulsa
Tulsa, OK12-2005
Skills
- Sales
- Marketing
- Customer Service
- Customer Relationship Management
- Business Development
- Project Management
- Operations Management
- Logistics
- Freight Management
- Technical Support
- RFQ
- Pricing
- Billing
- Data Entry
- Microsoft Office
- SAP
- Jira
- Service Bench
- HVAC Partners
- Sales Force
- Ariba Sales to Cash
- Dart
- S2K
- PCS system software processes
- Business communication
- Presentation
- Team-oriented
- Learning agility
- Time management
- Motivation
- Planning
- Reliability
- Responsibility
- Accountability
- Positive attitude
- Cold calling
- Driving record
- Warranty registration
- Invoice reconciliation
- Order processing
- Inventory management
- Supply chain coordination
- Project coordination
- Vendor communication
- Problem solving
- Attention to detail
- Team collaboration
- Conflict resolution
- Effective communication
- Performance tracking
- Contract review
- Goals and performance
- Pipeline management
- Customer relationship management
- SAP proficiency
- Sales expertise
- Customer order management
- Complaint resolution
- Professionalism
- Adaptability and flexibility
- Multitasking capacity
- Lead generation
- Problem-solving abilities
- Interpersonal skills
- Teamwork and collaboration
- Account management
- Product knowledge
- Multitasking
Essential Skills
- Proficient in business communication and presentation
- Works and adapts well in a diverse team-oriented environment
- Exhibits learning agility in a fast-paced environment
- Manages time well to complete deadlines and produce efficient results
- Motivated, plan driven, reliable, responsible, accountable
- Recognized by peers as someone with a positive attitude that is always willing to help
- Cold calling experience
- Perfect driving record
Distinctions
- Created Top Transport sales training manual
- Completed Hilti 9-week Basic Training Seminar, where employees were required to pass exams at 80 percent or above to be employed
- Completed Level 3 Communications 5-week sales training program
- Completed Farmers Insurance University of Farmers training program
- Attended Level 3 Communications Sales Conference
- Attended Hilti leadership seminars to develop business acumen
- Covered field sales territories and retail store locations for Hilti team members
- Trained new Hilti employees in SAP system processes
- Assisted with Hilti 1 year business strategy plan for customer service dept.
- Presented new company products for Hilti employees during annual meetings
- Licensed in Property, Casualty, and Life Insurance
- Traveled to Eagle Ford and Permian Basin jobsites
Accomplishments
- Full athletic scholarship The University of Tulsa
- Four-year letter winner in football
- Member of 2007 Arena Football championship team
- Level 4 Blue Belt Krav Maga Israeli Defense Fighting
- Blue Belt Brazilian Jiu Jitsu
- Oklahoma State Champion Sprinter
- Oklahoma All-State Football and Track
- All Metro Basketball
Knowledge Base
- Versed in Sales, Marketing, Customer Service, Customer Relationship Mgmt
- Experience in Business Development, Project Mgmt, Operations Mgmt
- Experience in Logistics, Freight Mgmt, Technical Support
- Experience in RFQ, Pricing, Billing, Data Entry
- Skilled in Microsoft Office
- Skilled in SAP, Jira, Service Bench, HVAC Partners, Sales Force, Ariba Sales to Cash, Dart, S2K, PCS system software processes
Keyword Summary
Highly experienced business professional; seeking a position within an organization that will allow me the opportunity to help facilitate the continued success of the company
Affiliations
- D1 Football Player, Martial Artist, Avid Reader, Fitness Enthusiast, Concerts, Movies, Sports
Timeline
Applied Commercial Sales Support Coordinator – Post Sales
Carrier Corporation
01.2015 - Current
Sales Support Specialist
Dixie Pipe
01.2013 - 01.2015
Project Manager/Customer Relations
Gas & Oil Tubular Transport/Tubular and Oil Products Transport
01.2012 - 01.2013
Account Manager- Mid Markets
Level 3 Communications
01.2011 - 01.2012
Inside Sales Specialist/Customer Service
Hilti USA
01.2009 - 01.2011
Agent
Farmers Insurance
01.2007 - 01.2009
Arena Football Team Member
Tulsa Talons Arena Football Organization
01.2005 - 01.2010
Division I Football Team Member
Intercollegiate Athletics-The University of Tulsa
01.2001 - 01.2005
Bachelor of Science - Business Administration -Management/Marketing
The University of Tulsa