Aniza Gunnon

Leveraged strategic planning to implement a new membership system, enhancing operational efficiency.

Delivered technical guidance to business testing team, fostering collaboration and achieving key milestones.

Troubleshot critical defects with stakeholders to improve system stability and performance.

Conducted in-depth business requirement analysis, collaborating with partners to elevate test coverage.

Facilitated value stream PI planning sessions, providing actionable feedback to identify quality risks early.

Directed execution of three enterprise testing rollouts, minimizing disruptions and ensuring consistency.

Coordinated stakeholder meetings to analyze test cases and secure approvals for alignment.

Evaluated automation feasibility with the automation team to enhance routine testing workflows.

Identified inefficiencies and deployed process refinements to optimize workflows and reduce errors.

Managed test case execution tracking with real-time updates, synchronizing with release schedules to prevent delays.

Provided cross-functional support across enrollment, eligibility, and accounting/billing value streams for business continuity.

• Identified inefficiencies and deployed targeted process refinements to optimize manual workflows and reduce errors.
• Supported cross-functional teams in enrollment/eligibility and accounting/billing value streams to improve overall functionality.
• Tracked test case execution with real-time status updates and aligned with release schedules to ensure timely delivery.

• Analyzed accounts receivable balances by verifying financial data and reporting discrepancies.
• Created group-specific processes with financial analysts to enhance reporting accuracy.
• Oversaw membership eligibility functions, ensuring timely access to benefits and improved service delivery.
• Completed monthly financial reconciliations by reviewing payment records and coordinating rectification efforts.
• Facilitated conference calls with stakeholders to resolve account-related issues and align expectations.
• Executed scenario-based testing during UAT for MembershipConnect platform to improve system performance.
• Consulted on system defect identification through L-5 process mapping and workflow design.
• Collaborated with unit-based representatives to review business processes and implement productivity solutions.

• Orchestrated pre-meeting logistics by compiling essential documents and optimizing resource allocation, ensuring readiness for high-priority discussions.
• Maintained and reconciled accounts payable and receivable records, enhancing accuracy of financial monitoring and reporting.
• Prepared and processed tax documentation with executive CPAs, ensuring compliance with industry standards and supporting timely filing.