Summary
Overview
Work History
Education
Skills
Timeline
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ANJALEA CYPRIANI

Chesapeake,VA

Summary

Versatile professional with a multifaceted skill set, including financial analysis, data processing, luxury villa sales and content creation. With a strong commitment to accuracy, efficiency, and customer satisfaction, I excel in various roles and consistently deliver exceptional results. A passionate individual with diverse capabilities, and an invaluable asset to any organization.

Overview

5
5
years of professional experience

Work History

Villa Specialist

World Travel Holdings
07.2023 - Current
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel bookings.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers.
  • Communicated benefits and information regarding international travel insurance with clients.

Implementation Specialist

ADP (Automatic Data Processing)
11.2022 - 06.2023
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Managed accurate employee payroll records and performed efficient data entry tasks.
  • Ensured compliance with federal, state, and local payroll laws and regulations by reviewing personnel records and verifying payroll information.
  • Supervised installation and testing of new computer systems, including databases, for improved productivity.
  • Cultivated relationships with sales team to support and supply corrective actions.

Loan Consultant

Lendmark Financial Services
05.2021 - 10.2022
  • Optimized company profitability through strategic pricing of new loan originations, fee income generation, and cross-selling of products and services.
  • Conducted pre-qualification assessments based on credit criteria and offered valuable debt counseling and financial education to support loan qualification goals.
  • Facilitated effective communication between clients and lending institutions, ensuring thorough understanding of refinancing options and insurance protection products.
  • Maintained up-to-date knowledge of loan products, processing procedures, underwriting guidelines, and departmental policies.

Front End Associate

Wegmans
03.2019 - 01.2021
  • Played key roles in training new team members in cash register operation, preparation of espresso drinks, stock procedures, and delivering outstanding customer service.
  • Provided exceptional customer service by assisting customers with purchases, locating items, and facilitating enrollment in reward programs.
  • Demonstrated versatility by acquiring knowledge of various departments to provide coverage and maintain store operations.

Education

Communications -

Old Dominion University
Norfolk, VA

High School Diploma -

Green Run High School
Virginia Beach, VA
06.2019

Skills

  • Project Management
  • Proficient in all Social Media Platforms
  • Salesforce
  • Marketing
  • LexisNexis Software
  • Equifax Application Engine
  • Google Platforms
  • Microsoft Office
  • OneNote
  • Excel

Timeline

Villa Specialist

World Travel Holdings
07.2023 - Current

Implementation Specialist

ADP (Automatic Data Processing)
11.2022 - 06.2023

Loan Consultant

Lendmark Financial Services
05.2021 - 10.2022

Front End Associate

Wegmans
03.2019 - 01.2021

Communications -

Old Dominion University

High School Diploma -

Green Run High School
ANJALEA CYPRIANI