ANJALEA CYPRIANI
Chesapeake,VA
Summary
Versatile professional with a multifaceted skill set, including financial analysis, data processing, luxury villa sales and content creation. With a strong commitment to accuracy, efficiency, and customer satisfaction, I excel in various roles and consistently deliver exceptional results. A passionate individual with diverse capabilities, and an invaluable asset to any organization.
Overview
5
5
years of professional experience
Work History
Villa Specialist
World Travel Holdings
07.2023 - Current
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel bookings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers.
- Communicated benefits and information regarding international travel insurance with clients.
Implementation Specialist
ADP (Automatic Data Processing)
11.2022 - 06.2023
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Managed accurate employee payroll records and performed efficient data entry tasks.
- Ensured compliance with federal, state, and local payroll laws and regulations by reviewing personnel records and verifying payroll information.
- Supervised installation and testing of new computer systems, including databases, for improved productivity.
- Cultivated relationships with sales team to support and supply corrective actions.
Loan Consultant
Lendmark Financial Services
05.2021 - 10.2022
- Optimized company profitability through strategic pricing of new loan originations, fee income generation, and cross-selling of products and services.
- Conducted pre-qualification assessments based on credit criteria and offered valuable debt counseling and financial education to support loan qualification goals.
- Facilitated effective communication between clients and lending institutions, ensuring thorough understanding of refinancing options and insurance protection products.
- Maintained up-to-date knowledge of loan products, processing procedures, underwriting guidelines, and departmental policies.
Front End Associate
Wegmans
03.2019 - 01.2021
- Played key roles in training new team members in cash register operation, preparation of espresso drinks, stock procedures, and delivering outstanding customer service.
- Provided exceptional customer service by assisting customers with purchases, locating items, and facilitating enrollment in reward programs.
- Demonstrated versatility by acquiring knowledge of various departments to provide coverage and maintain store operations.
Education
Communications -
Old Dominion University
Norfolk, VAHigh School Diploma -
Green Run High School
Virginia Beach, VA06.2019
Skills
- Project Management
- Proficient in all Social Media Platforms
- Salesforce
- Marketing
- LexisNexis Software
- Equifax Application Engine
- Google Platforms
- Microsoft Office
- OneNote
- Excel
Timeline
Villa Specialist
World Travel Holdings
07.2023 - Current
Implementation Specialist
ADP (Automatic Data Processing)
11.2022 - 06.2023
Loan Consultant
Lendmark Financial Services
05.2021 - 10.2022
Front End Associate
Wegmans
03.2019 - 01.2021
Communications -
Old Dominion University
High School Diploma -
Green Run High School