Anjali Dhir
Upper Saddle River,NJ
Summary
Dynamic Project Management Professional and Senior Business Analyst with 17+ years of experience in Management Consulting at a Big 4 Firm. Certified Scrum Master with a proven track record in Insurance, Audit, Finance, Healthcare, and Robotics Process Automation (RPA). Expert in leading cross-functional teams, driving process improvements, and leveraging AI and RPA to optimize business processes across diverse sectors.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Project Manager
Zealogics LLC (Client: Brown Brothers Harriamn)
09.2019 - Current
- Leading data destruction and shared drive restructuring initiatives, integrating automation for efficiency.
- Managing end-to-end project execution, tracking progress, and aligning with stakeholders.
- Overseeing SDLC processes, including compliance, testing, and release planning.
- Maintaining project plans, RAID logs, and status reporting.
- Driving Agile practices and leveraging Jira, Confluence, and qTest for workflow automation.
- Providing detailed project status updates to stakeholders and executive management.
Lead Business Analyst/Project Manager| Audit
Client : KPMG LLP
08.2021 - 10.2024
- Led communication with stakeholders to enhance audit processes and compliance.
- Worked with stakeholders for KPMG Clara, an agile, cloud-based audit platform that improved audit quality.
- Managed project plans, schedules, risks, and issues in an agile environment using Azure DevOps.
- Spearheaded the global audit analyst team, facilitating training, and implementing advanced technologies for process improvements.
RPA Project Manager/Business Analyst Lead (Robotic Process Automation)
Client: Henry Ford Health System
04.2021 - 07.2021
- Evaluated automation solutions, recommended process changes, and system enhancements to clients.
- Identified needs outside the original project scope and facilitated decision-making processes.
- Led efforts to elicit, gather, document, and implement automation processes; conducted daily Scrum calls.
- Managed User Acceptance Testing (UAT) including planning, facilitation, mentoring, reporting, and logging findings.
- Mentored and supported project team members and solution architects.
RPA Lead/Project Manager (Robotic Process Automation)
Client: WPS Health Solutions
08.2020 - 03.2021
- Led the Veteran Affairs business analyst group to build a pipeline for automation process efficiency at WPS.
- Spearheaded pilot automation initiatives using UiPath, resulting in the development of a robust automation program.
- Conducted requirements sessions with multiple healthcare business lines for the implementation of automation processes.
- Improved financial accuracy by 80% through identifying inefficiencies and providing recommendations to stakeholders.
Sr. Business Innovator (Robotic Process Automation)
Exponential Technologies (Client: KPMG)
04.2016 - 08.2019
- Led efforts to elicit, gather, document, and implement automation processes using agile methodology for Audit and Finance.
- Managed daily Scrum calls, tasks, timelines, scope, and communications with stakeholders.
- Implemented automation processes that generated $3.5M in cost savings by building and reviewing project plans.
- Conducted analysis to identify inefficiencies and led resolutions for Audit and Finance, supporting Advisory and Tax portfolios.
- Utilized Digital Labor Center of Excellence (CoE) methodology, leading 20+ automations for Audit and Finance.
- Enhanced technology capabilities by developing automation process maps and implementing process improvements.
- Facilitated RPA training and built strong relationships to improve delivery and solutions design.
Sr. Business Analyst (Robotic Process Automation)
Exponential Technologies (Client: Enstar Group)
01.2017 - 03.2018
- Captured process requirements with Blue Prism, achieving 80% manual time savings in Property & Casualty and Underwriting.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Delivered process automation, process designs and communicated efforts between stakeholders and technology groups.
- Facilitated working sessions with business groups to effectively review and track workflow and SharePoint functionalities.
Sr. Business Analyst (Robotic Process Automation)
Exponential Technologies (Client: AMIG)
04.2016 - 12.2016
- Collaborated with SMEs for Business Requirement Documentation using Blue Prism.
- Authored Process Design Documents (PDD) for Property & Casualty, Customer Services and Licensing & Contracts processes.
- Led User Acceptance Tests (UAT) sessions and presentations for the BPO solutions.
- Facilitated working sessions and design workshops with multiple lines of business at American Modern Insurance Group.
- Proposed process re-engineering ideas, reducing process turnaround time and enhancing operational efficiency.
- Managed a team of architects and implemented nine automations using Agile methodology.
Sr. Business Analyst
Inovalon Inc.
04.2014 - 03.2016
- Facilitated winning and persuasive Request for Proposals (RFP) with SMEs from Technology, Security & Compliance.
- Analyzed current processes and proposed improvements for business growth strategies.
- Assisted in proposal development for United Health Care (UHG), Beacon Health Options, Anthem, and Blue Cross Blue Shield.
- Managed Inovalon’s SOAP automation program to automate SOAP Notes processes, resulting in 32% improved operational efficiency and $3.2 million cost savings.
Business Analyst
Athreya Inc.
06.2012 - 04.2014
- Collaborated with SMEs to document software installation and network configuration for Lotus Notes to SharePoint migration.
- Managed a team of five architects in a project that was rated as CMMI level 5 for process adherence and improvements.
- Reduced 70% of data retrieval time through this migration and enabled appropriate access control measures for users.
Business Analyst
Athreya Inc. (Client: RBS Citizens)
12.2012 - 09.2013
- Worked with the Project Lead for enhancing Lending underwriting system to clear fraud rules.
- Improved operational efficiency during the decision-making process by 35% resulting in $2 million revenue.
- Coordinated with the ESQM team to scope and design test case scenarios and plans for User Acceptance Testing.
Business Analyst
Athreya Inc. (Client: Axletree Solutions)
06.2012 - 11.2012
- Assisted in the development of a portal for members for ICD-10 coding standards.
- Improved operational efficiency in assessing the patient medical condition by 20% resulting in $0.6 million revenue.
- Managed project scope, objectives and facilitated planning, review, retrospective sessions.
Graduate Assistant
Towson University
08.2010 - 05.2012
- Established the South Asian Student Association (SASA) and selected as its President to lead and mentor the students.
- Planned, developed and executed reports on the advising services given to students.
Business Analyst/Project Coordinator
Jaipur Engineering College & Research Center
01.2004 - 08.2010
Education
Master of Science - Women And Gender Studies
Towson University
Towson, MD05.2012
Master of Arts - English Literature
University of Rajasthan
Jaipur, India06-1995
Skills
- Work flow planning
- Business strategy
- Robotic process automation
- Business process analysis
- Workflow optimization
- Gap analysis
- Agile methodology
- Client communication
- Software development lifecycle
- Performance improvements
- Functional & business requirements
Social Media Experience
Instagram Influencer | @toast_to_taste
06/2019 – Present
- Built a food, culture, and lifestyle platform with 108K+ followers.
- Led campaigns for menu launches, seasonal promos, and events.
- Optimized content strategy through performance analysis.
- Collaborated with brands like Knorr, Hexclad, Crystal Springs Resort, and Vadilal.
- Featured by News12NJ, 201 Magazine, Times Square NYC, and Tastemade.
- Hosted major events with the Consulate of India and Seaport NYC.
Certification
Certified Scrum Master, Scrum Alliance, CO
Automation Anywhere Advanced E-Learning Course, Automation Anywhere, CA
Automation Anywhere Business Analyst Enterprise A2019, Automation Anywhere, CA
Timeline
Lead Business Analyst/Project Manager| Audit
Client : KPMG LLP
08.2021 - 10.2024
RPA Project Manager/Business Analyst Lead (Robotic Process Automation)
Client: Henry Ford Health System
04.2021 - 07.2021
RPA Lead/Project Manager (Robotic Process Automation)
Client: WPS Health Solutions
08.2020 - 03.2021
Project Manager
Zealogics LLC (Client: Brown Brothers Harriamn)
09.2019 - Current
Sr. Business Analyst (Robotic Process Automation)
Exponential Technologies (Client: Enstar Group)
01.2017 - 03.2018
Sr. Business Innovator (Robotic Process Automation)
Exponential Technologies (Client: KPMG)
04.2016 - 08.2019
Sr. Business Analyst (Robotic Process Automation)
Exponential Technologies (Client: AMIG)
04.2016 - 12.2016
Sr. Business Analyst
Inovalon Inc.
04.2014 - 03.2016
Business Analyst
Athreya Inc. (Client: RBS Citizens)
12.2012 - 09.2013
Business Analyst
Athreya Inc.
06.2012 - 04.2014
Business Analyst
Athreya Inc. (Client: Axletree Solutions)
06.2012 - 11.2012
Graduate Assistant
Towson University
08.2010 - 05.2012
Business Analyst/Project Coordinator
Jaipur Engineering College & Research Center
01.2004 - 08.2010
Master of Science - Women And Gender Studies
Towson University
Master of Arts - English Literature
University of Rajasthan
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