Anjali Maski

• Drive automation and attestation enhancements in Blue Shield of California’s Provider Connection platform, streamlining compliance workflows and reducing manual effort by 95%. Cut transaction cycle time from 30 days to 48 hours and improved data accuracy to 99%, boosting provider satisfaction and operational efficiency.
• Champion Real-Time Claims (RTC) on Blue Shield of California’s Provider Connection portal, enabling instant claim submission and payment estimates — reducing admin load, boosting accuracy, and cutting call volume by 60% streamlining operations and enhancing the provider experience.
• Lead the transformation of Blue Shield of California’s Find a Doctor platform, introducing real-time appointment booking and Elastic-powered search. Delivered a 60% boost in efficiency, 35% cost reduction, and 25% increase in satisfaction—driving higher MSAT scores, fewer Opinion Lab complaints, and reduced call center volume for provider access.
• Lead cross-functional teams for successful solution design and implementation of Unified Search for Find a doctor platform, transforming fragmented provider lookup into a seamless, Google-like experience. Delivered a 25% improvement in search performance and a 45% increase in member engagement by integrating Elastic Search and streamlining data flows from complex backend Systems

Responsibilities:

• Lead Frontend Transformation. Create user stories from Figma designs and collaborate with UI/UX designers on application redesign, prioritizing audit and compliance in UI design using Figma.
• Develop product roadmaps by adding new Search features to the backlog, and work with Engineering and other teams to set priorities and align sprints. Accountable for developing an innovative product strategy and vision through the definition, planning, and prioritization of features for the next generation of digital products
• Lead Cross-Functional Teams: Lead cross-functional teams for successful solution design and translate business requirements into user stories and tasks using tools like Jira stories in an Agile environment
• Developed product roadmaps aligning with market trends and customer needs.
• Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.

Lead Business Systems Analyst for the FedDebt System, automating debt collection processes for Federal Government agencies.

• Responsibilities:
• Conduct JAD sessions for in-depth requirement analysis. Perform gap analysis to identify discrepancies between current and desired states.
• Draft detailed use cases for modules to support functionality enhancements. Design workflows, screen mock-ups, and define conversion requirements for improved processes.

• Sr. Business Systems Analyst for Web Box Activity Tracking System, managing PO box services used nationwide.
• Analyzed business requirements to enhance operational efficiency and optimize systems performance.
• Developed comprehensive documentation for system configurations and user training materials.
• Conducted comprehensive testing processes for quality assurance, minimizing post-deployment issues and improving end-user satisfaction.

• Sr. Program Analyst for the Department of Telecommunication and Information Systems, developing a Self-Service Portal for MUNI users.
• Streamlined data collection processes, increasing accuracy and reducing turnaround time.

• Sr. Business Analyst focused on interoperability and sales demos for IBM’s WebSphere products.

• Developer involved in front-end application design and development, and automation of agents in Oracle Application Server.

• Worked as a J2EE / Oracle developer from 1998 – 2000